Sr. Infrastructure Engineer

Ounce IT LLC•Natick, MA

3d•$110,000 - $140,000•Hybrid

About The Position

OunceIT is seeking an experienced, talented and motivated Senior Infrastructure Engineer to join our growing team supporting non-profits, mission-based organizations and independent schools in Massachusetts. The successful candidate will play a key role in designing, implementing and maintaining resilient and secure infrastructure, including on-premise and hybrid server environments as well as a variety of network environments. You will build and maintain high-level technical advisory partnerships with core clients, delivering technology benchmarks and industry-standard practices under the guidance of our leadership team. You are tasked with designing and deploying robust server and network configurations for a variety of environments, including small offices and large, multi-building and multi-site campuses, and you will be responsible for the oversight and management—or collaborative co-management—of significant technical infrastructure projects.

Requirements

8+ years of experience keeping client-facing IT environments running with minimal interruption.
Analyze and design systems - including server, storage, and network environments - from a holistic perspective.
Bachelor’s degree in Computer Science, Information Technology, Networking Engineering, Electrical Engineering, Information Systems or a related technical discipline with 8 years of relevant experience ideally in a consulting or MSP environment.
Experience designing, building, and maintaining both physical and virtual hosts in environments of various scope and scale, from single office to multi-building campus environments.
Proven experience in engineering and sustaining server infrastructure and hands-on experience troubleshooting and maintaining on-prem and hybrid server environments.
Strong understanding of building resilient infrastructure, including knowledge of highly available and redundant systems.
Proven administration of current virtualization platforms (Hyper-V, VMware, etc.) and understanding of related best practices (backups, HA, DR, etc.)
Experience administering Windows Server environments, including services such as Active Directory, DNS, DHCP, print management, Exchange, GPO, file services, MySQL, etc.
Experience in engineering and sustaining network systems in support of server, storage, and other on-premise infrastructure.
Experience working with different teams, across disciplines to ensure robust solutions that can be supported by multiple parties.
Experienced in technical change management practices to reduce risk, prevent avoidable outages, and ensure changes to critical systems are executed in a controlled, well-documented way.
Strong customer service skills, with both in-person and remote situations
Demonstrable project/process management background and experience in a technical environment
Strong time-management, organization, leadership and administrative skills, and ability to manage competing priorities
Ability to balance working autonomously while also working as a member of a larger team

Nice To Haves

Appreciates that all systems are connected, and leverages that idea to build even better solutions.
Appreciates the simple yet resilient, scalable, maintainable solution just as much as the fancy solution with the newest features.
Values teamwork and thrives in an environment where all viewpoints are heard.
Relishes opportunities to teach more junior team members, and looks forward to learning the newest technologies.

Responsibilities

Design, deploy and maintain robust server and network infrastructure to support our clients' environments.
Design, configure and maintain performant and resilient server environments to meet the needs of our clients’ current and future technology operations.
Configure and optimize network hardware including routers, switches, firewalls, wireless access points, and VPN solutions to ensure secure and reliable connectivity.
Design and lead complex infrastructure-related engineering projects including system upgrades, migrations and new deployments.
Monitor environment performance, troubleshoot latency and bandwidth issues and implement changes to improve stability and throughput.
Create and maintain comprehensive documentation including detailed equipment and environment diagrams, system engineering plans and technical standards.
Ensure server and network designs comply with all security policies, supports scalability and aligns with clients’ operational, budget and mission requirements.
Mentor and guide less experienced technical engineers, providing technical oversight and sharing knowledge.