Senior Infrastructure Analyst Supervisor

Utica First Insurance Company•Oriskany, NY

5d•Hybrid

About The Position

Designs, implements and supports enterprise infrastructure solutions. Leads troubleshooting of complex infrastructure issues. Serves as technical lead on infrastructure and integration projects. Develops and enforces standards, documentation and best practices. Provides mentorship and training to infrastructure analysts and support staff. Evaluates emerging technologies and recommends improvements to infrastructure strategy. Provide support and maintenance to an enterprise wide Microsoft Windows Active Directory infrastructure. Environment includes; Aruba switches, Windows Servers, Microsoft SQL Databases, VMware, Cisco UCS, Active Directory, MS Exchange 365, Barracuda, IBM SAN Storage, SonicWALL, IBM iSeries(AS/400), Cisco Meraki, Cybernetics, Veeam Backup and Restore, Microsoft Defender Antivirus and many more products. Perform administrational functions and tasks associated with network maintenance, design and deployment as well as network operations, PC and LAN technical support and help desk support. Monitor server performance, storage, hardware and produce reports on system availability, performance, capacity, user accounts, permissions, space used, account activity. Develop work plans, test plans for system upgrades, maintenance and implementing such plans.

Requirements

In depth knowledge and administration of MS Windows 11, MS Windows Server 2016/2019/2022, MS Active Directory, MS Exchange, IIS, and MS SQL server administration
Knowledge of VMware Virtualization & Cisco UCS
Knowledge of SonicWALL and VPN Clients
Knowledge of Veeam backup software and able to maintain and review backups, log reports on jobs within backup environment
Knowledge of Anti-Virus products, especially Defender
Knowledge of Server Hardware and IBM SAN Storage
Knowledge of networking, including DNS, DHCP, TCP/IP, SNMP and SMTP, switching and routing concepts, network printers, network devices, configuration and topology
Knowledge of Patch Management using Shavlik/Ivanti Protect & Manage Engine
Knowledge of Security Applications such as OKTA, RSA, Microsoft Azure
Knowledge of Office 365 & Applications
Knowledge of voice and data cabling technologies - Voice (PBX, phones and alarm systems) – Avaya IP Office 500 PBX
Knowledge of Disaster Recovery
Strong expertise in networking, virtualization, cloud computing, and systems architecture
Demonstrated ability to lead technical projects and monitor infrastructure Analysts
Strong analytical and problem-solving skills
Strong expertise in IT Operations, systems, and infrastructure best practices
Excellent customer service skills, leadership skills & time management skills
Proven experience with disaster recovery
Demonstrated ability to lead technical projects and monitor infrastructure Analysts
Occasional after-hours work

Responsibilities

Designs, implements and supports enterprise infrastructure solutions
Leads troubleshooting of complex infrastructure issues
Serves as technical lead on infrastructure and integration projects
Develops and enforces standards, documentation and best practices
Provides mentorship and training to infrastructure analysts and support staff
Evaluates emerging technologies and recommends improvements to infrastructure strategy
Provide support and maintenance to an enterprise wide Microsoft Windows Active Directory infrastructure
Perform administrational functions and tasks associated with network maintenance, design and deployment as well as network operations, PC and LAN technical support and help desk support
Monitor server performance, storage, hardware and produce reports on system availability, performance, capacity, user accounts, permissions, space used, account activity
Develop work plans, test plans for system upgrades, maintenance and implementing such plans
Manages the IT back-up systems in their entirety from procedural review to testing and disaster recovery planning/testing
Monitor, maintain and perform upgrades to data telecommunications for Cable, Wireless, Fiber network configurations