Sales Infrastructure Analyst

Mars•Chicago, IL

6d•$74,511 - $102,453•Onsite

About The Position

The Sales Infrastructure Analyst role ensures operational excellence for the internal and external Sales Teams on critical tools and processes. This role is responsible for troubleshooting business processes or technology requests being raised by the Sales division, translating the requests, and determining the necessary actions for resolution. Additionally, this role is responsible for ensuring annual audits of all tools and technologies are within corporate standards. This role Is critical for the successful execution of trade promotion management, total volume planning, Sales systems, and data accuracy.

Requirements

Bachelor’s Degree, or equivalent work experience
2+ years Sales and Support experience or relevant Internship
Proficient in MS Office applications (Excel, PPT)
Demonstrates strong analytical, business acumen and technical ability.
Previous experience with High Radius, Salesforce or Power BI
Strong Communications skills (oral, written, and listening)
Experience working directly with end users to help understand system ways of working (helpdesk, etc.)
Comfort around data

Nice To Haves

Willingness to travel (up to 10% of time)

Responsibilities

Responsible for operational excellence and audit controls through tasks designed to ensure all tools, systems, processes, and data are available for the 500+ field sales representatives (associates and broker partners).
As a Subject Matter Expert (SME) this role is to answer all questions the 500+ field sales associates may have on the coverage topics, training on proper usage, and ensuring the integrity of the action is aligned with any Mars best practices. The SME is responsible for analyzing any exceptions to standard operating procedures and making recommendations to allow exceptions when it’s best for the associate/business.
Multiple Sales Infrastructure Analysts work as a team to handle all coverage topics. Each Analyst is expected to be the primary expert in one or more of these areas, and backup for all others, which requires that each Analyst has advanced knowledge of these coverage topics: Stability and accuracy of sales reporting systems, Handling and resolving all questions and concerns related to the reporting environment, Make recommendations on future systems upgrades based on latest business priorities, Creation and publication of Sales communications while tracking the accuracy of open/read rate and follow through on any actions.
Trade Promotion Management system operations: Ownership to maintain accuracy of data in trade spend. Train all end users on the correct use of all TPM tools
Trade deduction management: Functional expert ensuring over 5000 trade deductions are correctly allocated to the correct customer and trade budget.
Indirect Volume Reconciliation
Master data accuracy
Sales SharePoint site development and support
Respond to troubleshooting tickets generated by questions from field sales associates by: Ensuring all facts are known to assume ownership of the next steps or resolution. Determining and recommending next best action depending on the cause of the request and the overall business impact. The SME will assess the situation and determine which of multiple resolution paths should be taken based on various indicators. The analyst needs to analyze associate impact (time and engagement), financial impacts (GSV and spending costs). This role will be expected to interpret the root cause of the concern and make recommendations for resolution.
Escalating/Transferring the concern to the appropriate team or business function when resolution ownership resides outside of the role’s responsibility.
Communicating the issue resolution progress to the Sales Infrastructure Manager, teammates and requesting broker/associate from start to resolution.
Partnering with the appropriate cross functional partner for a speedy issue resolution, aligned with the business impact, when resolution falls outside of the role’s responsibility. This includes making recommendations for policy changes and exceptions when warranted.
Train the requester to see why the request is not valid, or working as expected, when applicable. Design and create alternative options to meet the requestors’ needs.
Utilizing expertise and knowledge gained through day-to-day execution and issue resolution to recommend ideas for continuous improvement in both functional and technical improvements. This includes the identification and ownership of both functional and technical improvements to existing business processes.