Infrastructure Analyst

Buckland•St. Thomas, SC

13h•$80,000 - $110,000•Remote

About The Position

This role is primarily focused on network administration, supporting the day-to-day operation, security, and performance of our network environment while also providing broader support across servers, virtualization, and enterprise systems. This is a great opportunity for a mid-level infrastructure professional who wants to grow their network expertise while staying hands-on across the wider infrastructure stack.

Requirements

Computer Science degree or diploma or equivalent education and work experience.
2+ years of relevant work experience in a technical support position.
ITIL Foundations certification.
Knowledge of ITSM processes, tools, and best practices.
Networking fundamentals or proven networking certification.
Microsoft 365, PowerShell scripting and Azure experience.
Experience in the following: Virtual server technologies such as VMWare.
Cloud Infrastructure.
Microsoft Exchange online or equivalent cloud-based system.
Windows enterprise applications, Active Directory, IIS, file servers, etc.
Microsoft SQL Server.
Desktop support for PC environment supporting Windows 10 / 11 and Microsoft Office suite.
Networking involving multiple platforms, Cisco/Nortel/HP/Dell/other vendors.
Excellent problem solving and decision-making skills.
Strong verbal and written communication skills.
Ability to work independently.
Must be legally eligible to work for the Company at all times.
Valid Passport ability to occasionally travel if required to other offices locations in CAD/USA/MEX.

Responsibilities

Administer and support network architecture, planning, and design initiatives including LAN, WAN, VLAN, MPLS, VPN, and hybrid cloud networking (Azure/AWS).
Monitor network performance and availability and troubleshoot connectivity and performance issues.
Support and help maintain firewall and perimeter security solutions (e.g., Fortinet) in collaboration with the Cyber Security team.
Implement and maintain secure remote access technologies (SSLVPN, IPsec, L2TP, SASE).
Assist with network capacity planning, design recommendations, and documentation of network hardware and configurations.
Follow established change management policies and procedures when testing, scheduling, and implementing network changes.
Support Windows Server environments, including Active Directory, Group Policy, and fileserver / print services.
Assist with the administration and optimization of virtualization platforms (VMware vSphere).
Provide support for Microsoft infrastructure platforms including Microsoft 365, Exchange, SQL Server and Azure.
Participate in backup, archiving, disaster recovery operations, and DRP testing.
Maintain accurate infrastructure documentation, including network diagrams and system configurations.
Collaborate with the broader IT team on infrastructure projects, upgrades, and technology rollouts.
Provide escalation support for infrastructure-related tickets from the service desk.
Other duties as assigned.