Network Infrastructure Supervisor

Switch•Atlanta, GA

2d•Onsite

About The Position

As a Network Infrastructure Supervisor, you will oversee day-to-day operations for the Network Infrastructure team and ensure consistent execution of installation, maintenance, and support activities across Switch environments. This role exists to maintain operational reliability, support customer expectations, and provide leadership during escalations and mission-critical events. You will supervise technicians, coordinate operational priorities, and ensure infrastructure support activities are performed safely, accurately, and in alignment with Switch standards.

Requirements

2+ years of supervisory or team leadership experience
Background in network infrastructure, hardware support, or information technology operations
Experience troubleshooting hardware and connectivity issues in technical environments
Understanding of data center infrastructure, cabling standards, and operational practices
Familiarity with network topologies and hardware troubleshooting
Strong organizational, communication, and problem-solving skills
Experience using ticketing systems and operational monitoring platforms
Proficiency with Microsoft Office tools

Nice To Haves

Associate degree in Technology, Business, or related field, or equivalent experience
Experience with terminal access tools (e.g., SSH, PuTTY)
Experience with network monitoring platforms (e.g., Syslog, Nagios)
Cisco or CompTIA certifications

Responsibilities

Lead daily operations for the Network Infrastructure team
Act as the primary escalation point for urgent operational or customer issues
Supervise and support Network Infrastructure Technicians across assigned shifts and projects
Conduct performance evaluations, coaching, and corrective actions as needed
Ensure consistent execution of operational procedures and quality standards
Support scheduling and staffing coordination to meet operational demands
Monitor and report on operational metrics and team performance
Investigate and coordinate response to mission-critical alerts and incidents
Perform quality assurance reviews to ensure high service standards
Maintain operational awareness across all technician responsibilities and workflows
Support onboarding, technical coaching, and training efforts for team members
Ensure tools, equipment, and inventory are properly maintained and available
Partner with leadership to improve operational workflows and support processes
Support facility cleanliness and operational readiness standards within technical spaces