About The Position
The Boeing Company’s Information Digital Technology & Security Engineering division is seeking a Senior Information Technology Manager to lead its Production Operations ServiceNow platform team. The role may be based in Plano or Dallas, Texas; Alexandria, Virginia; North Charleston, South Carolina; Chicago, Illinois; Everett or Seattle, Washington; Oklahoma City, Oklahoma; Ridley Park, Pennsylvania; Hazelwood, Missouri; or Seal Beach, California. The position sets strategy, directs product lifecycle development, and ensures operational stability for Boeing’s enterprise ServiceNow platform, which supports IT and cross-enterprise business functions. Reporting to the Director of Enterprise IT Operations, the manager leads a global product team and supplier partners through platform modernization, sustaining operations, and iterative improvements. The role requires demonstrated ServiceNow platform success, organizational leadership, cross-functional partnership, effective supplier management, and stakeholder communication. The role manages enterprise product delivery and day-to-day production operations, including planned and on-call emergent support for a global platform. It also aligns platform strategy with business objectives, manages suppliers and budgets, advances AI and automation capabilities, develops a large global team, communicates performance metrics, and ensures governance, compliance, and continuous improvement. Candidates must satisfy Boeing’s Conflict of Interest assessment process and meet U.S. export control requirements as a U.S. Person. The position does not require a security clearance, is not safety sensitive, and does not offer employment visa sponsorship.
Requirements
- 10 or more years of experience leading through influence and partnering with cross-functional teams on projects and initiatives.
- 5 or more years of experience managing managers, with demonstrated leadership across multiple management layers.
- 5 or more years of experience leading ServiceNow platform support and development.
- 1 or more years of experience leading or managing global teams.
- Ability to lead through ambiguity and deliver positive business outcomes.
- Ability to lead and influence people outside one's organization.
- Strong communication skills and ability to engage across all levels of leadership.
- Strong judgment and decision-making skills, professionalism, and an ability to balance principles with pragmatism.
- Must meet U.S. export control compliance requirements as a U.S. Person.
- Must satisfy Boeing’s Conflict of Interest assessment process.
Nice To Haves
- Strong knowledge of ITSM, CMDB, CSDM, Discovery, ITOM, Event Management, and SPM.
- Experience delivering IT Operations services or enterprise platforms in a global or multinational company.
- Relevant ServiceNow certifications.
- Proven experience leading a team implementing AI and automation capabilities.
- Excellent communication skills and experience communicating with senior executive leadership.
- ITIL or similar IT Service Management experience.
Responsibilities
- Manage the ServiceNow platform and its associated applications, tools, and services, including demand, development, upgrades, maintenance, and operational stability.
- Build strategic relationships with senior Boeing leaders and suppliers to achieve positive business outcomes.
- Lead day-to-day ServiceNow production operations, modernization, and sustainment to maintain platform stability, performance, and availability in accordance with SLAs.
- Support planned and on-call emergent operations for a global enterprise platform.
- Own the ServiceNow product roadmap and lifecycle, delivering advanced features aligned with business outcomes and efficiencies.
- Partner with IT, HR, Legal, Finance, Procurement, and other stakeholders to align platform strategy with organizational objectives and industry best practices, and recommend improvements.
- Manage key supplier relationships and budget.
- Lead AI and automation initiatives using ServiceNow and integrated capabilities to improve user experience and enterprise outcomes.
- Lead a large global team, including hiring, performance management, career development, and employee satisfaction.
- Define and report stakeholder metrics, including capacity, change success rate, release cadence, and capacity and cost metrics.
- Ensure governance and compliance with enterprise standards, support audits, and lead continuous improvement initiatives.
- Accommodate schedules associated with supporting a global enterprise.
Benefits
- Competitive base pay and variable compensation opportunities.
- Eligible employees may enroll in health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life insurance, disability insurance, and programs providing paid and unpaid time away from work.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
