Senior Information Technology Manager

The University of Texas at Austin•Austin, UT

3d•Onsite

About The Position

Lead IT services, infrastructure, and technology planning in support of the research, educational, and administrative mission of the Oden Institute for Computational Engineering and Sciences. Manage IT personnel, develop and implement technology strategies, oversee compliance activities, and promote customer service, collaboration, and continuous improvement. The role oversees IT planning and operations for an environment that includes Linux and Mac enterprise infrastructure, Windows and macOS endpoints, servers, and small compute clusters. It works with faculty and researchers to identify computing needs and coordinates solutions with university IT, TACC, and other providers. The position also manages IT budgets, procurement, equipment lifecycle planning, software licensing, backups, network infrastructure, information security requirements, and support procedures. The position is based at the UT Main Campus in a usual office environment and involves concurrent projects, sometimes under rigid deadlines or time limitations. Occasional extended work hours or on-call obligations may be required. The position is expected to continue.

Requirements

Demonstrated experience administering Linux systems and managing IT infrastructure and support services in an environment that includes Linux, Windows, and macOS.
Demonstrated knowledge of networking, server and endpoint administration, storage, software licensing, backups, and recovery practices.
Experience implementing information security practices, including access controls, privileged account management, and secure system configuration.
Experience planning and managing technology projects, budgets, procurement, and equipment replacement.
Demonstrated ability to establish priorities, develop staff, document procedures, and improve the reliability and responsiveness of IT services.
Effective written and verbal communication skills, including the ability to explain technical issues to nontechnical audiences and work collaboratively with faculty.
Relevant education and experience may be substituted as appropriate.

Nice To Haves

Bachelor’s degree in information technology, computer science, information systems, or a related field, or an equivalent combination of relevant education and professional experience.
Six years of increasingly responsible information technology experience, including demonstrated experience leading technical teams, supervising personnel, or coordinating the work of IT professionals.
Three or more years of supervisory experience, including hiring, performance management, staff development, and workload planning.
Experience supporting IT services in a university or scientific research environment.
Experience supporting Linux-based research computing systems or high-performance computing clusters.
Experience with centralized tools for managing computer configurations, software deployment, and security updates.
Experience improving IT services through automation, infrastructure modernization, or appropriate use of cloud services.
Experience coordinating services with central IT, information security offices, research computing providers, and external vendors.
Experience supporting sensitive research data, including environments subject to Controlled Unclassified Information (CUI) or export-control requirements.
Experience using service performance measures and user feedback to identify and implement improvements.
Familiarity with UT Austin IT systems, information security policies, and procedures.

Responsibilities

Lead projects to implement new solutions supporting scientific computing infrastructure.
Evaluate emerging technologies, identify automation opportunities, and recommend improvements to research and administrative computing.
Maintain a technology plan aligned with Institute priorities.
Review and update Institute IT policies and technical documentation in coordination with Institute leadership and university IT and security offices.
Recruit, supervise, develop, and evaluate IT systems personnel; set expectations, promote professional development, and foster a service-oriented team culture and user satisfaction.
Establish service expectations and use response times, recurring support issues, and user feedback to guide service improvements.
Analyze hardware and software solutions for Linux and Mac enterprise infrastructure, aligning them with institutional priorities and industry standards.
Plan equipment replacement and software renewals, evaluate purchasing options, and recommend investments based on research needs, security, cost, and available university services.
Develop and oversee the annual IT budget.
Oversee and provide general desktop, server, and small compute-cluster support for faculty, staff, researchers, and students.
Deploy, purchase, install, monitor, secure, and troubleshoot servers, and assess future Institute needs.
Maintain backups, software licensing, and license servers.
Manage Institute networks, including assessing future needs and purchasing, patching, installing, and generally managing network switches.
Work with faculty and researchers to identify computing requirements and coordinate solutions with university IT, TACC, and other providers.
Document and communicate support scope, backup coverage, recovery procedures, and user responsibilities; periodically test recovery procedures.
Coordinate implementation of university information security requirements for Institute-managed resources with the UT Austin Information Security Office and other university offices.
Oversee access controls, privileged and service accounts, security risk assessments, and remediation of identified issues.
Coordinate support for sensitive research data with appropriate university offices.
Maintain required information resource inventories and security reporting, and participate in the annual physical inventory of IT assets.
Participate in workshops, seminars, and other professional development activities to remain current with university, local, state, and federal guidelines; perform other duties as assigned.