Senior Information Technology Manager - ServiceNow Platform Leader
About The Position
The Boeing Company’s Information Digital Technology & Security Engineering division is seeking a Senior Information Technology Manager to lead its Production Operations ServiceNow platform team. The role is based in one of several listed locations: Plano or Dallas, Texas; Alexandria, Virginia; North Charleston, South Carolina; Chicago, Illinois; Everett or Seattle, Washington; Oklahoma City, Oklahoma; Ridley Park, Pennsylvania; Hazelwood, Missouri; or Seal Beach, California. The position leads strategy, product lifecycle development, and operational stability for Boeing’s enterprise ServiceNow platform, which supports IT and cross-enterprise business functions. Reporting to the Director of Enterprise IT Operations, the manager leads a global product team and supplier partners through platform modernization, sustainment, and continuous improvement. The role works with senior leaders and cross-functional stakeholders to align platform strategy with organizational objectives, manage supplier relationships and budget, and deliver reliable services to enterprise users. It also drives AI and automation initiatives and oversees governance, compliance, metrics, audits, and team development. The position requires flexibility to accommodate schedules associated with supporting a global enterprise. The role is not safety sensitive, does not require a security clearance, and requires a U.S. Person under applicable export control requirements. Boeing will not sponsor applicants for employment visa status. Relocation assistance is not negotiable. Candidates must satisfy Boeing’s Conflict of Interest assessment process.
Requirements
- At least 10 years of experience leading through influence and partnering with cross-functional teams on projects and initiatives.
- At least 5 years of experience managing managers, including leadership across multiple management layers.
- At least 5 years of experience leading ServiceNow platform support and development.
- At least 1 year of experience leading or managing global teams.
- Demonstrated ServiceNow platform success and organizational leadership experience.
- Ability to build cross-functional partnerships and coalitions, manage supplier relationships, and communicate effectively with stakeholders.
- Ability to lead and influence others outside the organization.
- Flexibility to accommodate schedules associated with supporting a global enterprise.
- Successful completion of Boeing’s Conflict of Interest assessment process.
- Must meet U.S. export control requirements as a U.S. Person.
Nice To Haves
- Strong knowledge of ITSM, CMDB, CSDM, Discovery, ITOM, Event Management, and SPM.
- Experience delivering IT Operations services and/or enterprise platforms at a global, multinational company.
- Relevant ServiceNow certifications.
- Proven experience leading a team in implementing AI and automation capabilities.
- Excellent communication skills and experience communicating with senior executive leadership.
- ITIL or similar IT Service Management experience.
Responsibilities
- Manage the ServiceNow platform and associated applications, tools, and services, including demand, development, upgrades, maintenance, and operational stability.
- Cultivate strategic relationships with senior Boeing leaders and suppliers to achieve positive business outcomes.
- Lead day-to-day ServiceNow production operations, including modernization and sustainment, to support platform stability, performance, and availability in accordance with SLAs; support planned and on-call emergent operations for a global enterprise.
- Manage the ServiceNow product roadmap and lifecycle, delivering advanced features aligned with business outcomes and efficiencies.
- Partner with stakeholders across IT, HR, Legal, Finance, and Procurement to align platform strategy with organizational objectives and industry best practices, and recommend improvements.
- Manage supplier relationships and budget.
- Drive AI and automation initiatives using ServiceNow and integrated capabilities to improve user experience and enterprise outcomes.
- Lead a large global team, including hiring, performance management, career development, and employee satisfaction.
- Communicate with stakeholders, define and report key metrics such as capacity, change success rate, release cadence, and cost metrics.
- Ensure governance and compliance with enterprise standards, support audits, and lead continuous improvement initiatives.
- Lead through ambiguity, influence others outside the organization, communicate across leadership levels, and make sound decisions.
- Accommodate schedules associated with supporting a global enterprise.
Benefits
- Competitive base pay and variable compensation opportunities.
- Eligible employees may enroll in benefit programs generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and paid and unpaid time-away programs.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
