Senior Implementation Specialist

RELX•Carapichaima, IL

3d•$78,800 - $131,300

About The Position

The Senior Implementation Specialist serves as the primary technical and consultative resource for insurance carrier clients implementing automated system-to-system integrations and API-based data solutions. This customer-facing role combines insurance industry expertise, project leadership, and technical consulting to guide clients through implementation, ensure successful outcomes, and build long-term trusted partnerships.

Requirements

Bachelor's degree in Business, Technology, Information Systems, or a related field, or equivalent work experience in related field.
5-8+ years of experience in implementation management, project management, account management, consulting, or a related customer-facing role.
Strong knowledge of insurance operations, including underwriting, rating processes, carrier systems, and workflows.
Experience managing complex customer implementations and driving successful project outcomes.
Working knowledge of XML, JSON, SOAP, Web Services, SFTP, and related integration technologies.
Proven ability to interpret technical specifications and communicate effectively with both technical and business audiences.
Strong presentation, facilitation, and training skills, including executive-level interactions.
Demonstrated success building trusted advisor relationships through a consultative, customer-focused approach.
Proven leadership in product, process, or operational improvement initiatives.
Self-motivated, proactive, accountable, and highly collaborative.

Responsibilities

Lead insurance carrier implementations of API and system-to-system integrations supporting underwriting, rating, and risk assessment workflows.
Act as the primary customer contact, providing technical guidance, implementation best practices, and strategic consultation.
Manage implementation projects, including requirements gathering, stakeholder coordination, risk mitigation, and project delivery.
Facilitate discovery sessions, pre-implementation workshops, customer training, and executive presentations.
Support technical integration activities, including connectivity setup, system configuration, and discussions around XML, JSON, SOAP, web services, and SFTP.
Coordinate internal resources, resolve issues, manage priorities, and remove implementation roadblocks.
Monitor implementation progress and outcomes, communicating status, risks, and recommendations to stakeholders.
Build trusted advisor relationships while representing LexisNexis professionally with customers and internal teams.
Travel as needed to support customer engagements and implementation activities.