Senior Implementation Specialist
About The Position
Thomson Reuters is seeking a Senior Implementation Consultant to serve as an application and solution specialist for the ONESOURCE Pagero platform. This dynamic role combines independent work with collaboration and involves managing several projects in parallel. The successful candidate will be organized, able to prioritize work independently, learn new tasks quickly, and support colleagues and customers with strong problem-solving and analytical skills. The position involves implementing and configuring applications, supporting customers, and contributing to project planning and delivery. It also includes customer and super-user training, troubleshooting, pre-sales support, and collaboration with internal teams and partner organizations. The role requires an understanding of the AP/AR lifecycle and e-invoicing compliance regulations across the EU and APAC regions.
Requirements
- Experience acting as an implementation and solution consultant in large, cross-functional implementation or partner projects.
- Experience contributing to project management activities, including creating and updating project plans and timelines.
- Experience resolving customer support issues in a timely and effective manner.
- Experience working closely with Product, Sales, Support, and partner organizations.
- Experience assisting with pre-sales activities, including software demonstrations and prospect scoping.
- Experience collaborating with Product Management and Engineering to deliver end-to-end solutions.
- Experience customizing and configuring applications to agreed specifications.
- Experience designing, developing, and documenting project deliverables according to customer timelines and budgets.
- Hands-on experience with application configuration, implementation, and testing.
Nice To Haves
- 5–8 years of experience in IT integrations and configuration, preferably within e-invoicing.
Responsibilities
- Apply an understanding of the AP/AR lifecycle and e-invoicing compliance regulations across the EU and APAC regions.
- Deliver end-user and super-user training and make decisions related to configuration and troubleshooting.
- Act as a specialist on large, cross-functional implementation projects and partner-led projects.
- Contribute to project planning and timeline management.
- Resolve customer support issues effectively and in a timely manner.
- Collaborate with Product, Sales, Support, and partner organizations.
- Support pre-sales activities, including software demonstrations and scoping for prospective clients.
- Customize and configure applications according to agreed specifications.
- Design, develop, and document project deliverables in line with agreed timelines and budgets.
- Participate in application configuration, implementation, and testing.
- Collaborate with Product Management and Engineering to deliver end-to-end solutions.
Benefits
- Flexible hybrid work environment for office-based roles.
- Work from anywhere for up to 8 weeks per year.
- Flexible vacation and paid time off.
- Two company-wide Mental Health Days off.
- Access to the Headspace app and Employee Assistance Program.
- Retirement savings plan, including a competitive 401(k) plan with company match.
- Tuition reimbursement.
- Employee incentive programs and possible annual bonus based on enterprise and individual performance.
- Health, dental, vision, disability, and life insurance.
- Paid holidays.
- Parental leave.
- Sabbatical leave.
- Flexible Spending and Health Savings Accounts.
- Fitness reimbursement.
- Commuter benefits.
- Adoption and surrogacy assistance.
- Employee Stock Purchase Plan.
- Two paid volunteer days off annually.
- Resources and programs supporting mental, physical, and financial wellbeing.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
