Senior CRM Implementation Specialist

Work at Simmons•Rogers, AR

About The Position

Designs and configures cloud-based software from user requirements, advancing Simmons Foods' information management capabilities by meeting the needs of various business units for major applications, including their design, development, deployment, and continual maintenance. This role requires experience with Customer Relationship Management (CRM) implementations, preferably Oracle CX.

Requirements

5 - 7 years applicable functional software experience based on specific appended focus or relative education combined with 3 years cloud experience (Oracle ERP Cloud preferred).
Knowledge of software development standards, Test and Production environments, testing models, error tracking, development, integrations, and application lifecycles.
Experience managing multiple projects simultaneously.
Strong verbal and written skills.
Implementation and support of Oracle packaged solutions, including but not limited to: Fusion, JD Edwards, or Oracle EBS.

Nice To Haves

Oracle CX Sales Cloud certification or CRM implementation experience (Oracle CX Sales Cloud strongly preferred; Salesforce, SAP CX, or Microsoft Dynamics also considered).
Experience with Oracle Demand Management Cloud or Oracle Supply Chain Planning Cloud.
Demonstrated experience leading or significantly contributing to at least one full-cycle CRM implementation (requirements through go-live).
Experience configuring Oracle CX Sales Cloud modules: accounts, contacts, leads, opportunities, forecasting, activities, and/or service request management.
Experience in the Manufacturing sector, Food processing preferred.
Understanding Agile project development is helpful.
We value military experience and welcome veterans to join our team.

Responsibilities

Subject matter expert in Enterprise Resource Planning (ERP) cloud configuration, deployment, functionality, and support of Simmons Foods business solutions.
Collaborates with internal and external stakeholders to configure, implement, and maintain ERP application interfaces and modules, including integrations with internal and external systems.
Drives ERP projects and activities, working closely with business and administrative staff to automate, streamline, and optimize business processes and solve business challenges, leveraging knowledge of the ERP Cloud architecture.
Develops a path forward for legacy systems and plans for migration from depreciated standards to current.
Coordinates with senior management, architects, and development staff for deployment and patching of software and systems.
Continuously advances expertise in Cloud architecture, interfaces, reporting, and data load procedures.
May be responsible for supporting the integration of applications to 3rd party applications.
Provides expert-level functional analysis and day-to-day user support.
Defines new ways to increase internal client satisfaction and improve internal working relationships.
Defines functional training and highly technical user support as needed.
Guides end users through change management, as appropriate.
Quickly recognizes issues and performs the steps needed to solve the issue as quickly and effectively as possible.
Introduces best practices and improvement ideas where appropriate.
Participates in After Action Review with IT team to document resolution and what was learned for future reference.
Analyzes business and system processes and suggests process improvements using business systems applications and tools.
Participates in IT road map development for future systems, upgrades, IT standards, resource allocation, tech modernization, and budgeting.
Plans configuration of modules to meet business objectives.
Helps develop plans to support implementations and upgrades.
Seeks ways to increase technical capabilities and grow with ever changing technology.
Participates in the ongoing development, communication, and implementation of team concepts, programs, and policies; coordinates work to ensure best practices with all team members.
Attends appropriate team meetings.
Fosters strong cohesiveness regarding all major issues; e.g., direction, annual plan, budget, policy changes, etc.
Accepts responsibility to quickly identify any areas that lack cohesiveness, bringing them to the attention of the team leader and working with the team in a supportive manner to resolve issues and actively look for ways, and reinforce actions needed, to achieve synergy possible within the larger organization.
Understands the concept of agile development and applies an agile mindset.