Senior Implementation Project Manager

Rad AI • ,

1d • $125,000 - $160,000

About The Position

Rad AI is seeking an Implementation Project Manager to lead complex, customer-facing deployments of its AI-powered radiology products. The role guides customers from project kickoff through go-live and transition to support, coordinating implementation readiness, testing, training, cutover activities, and post-launch handoffs. The project manager is the primary client-facing contact and works with executive, clinical, and IT stakeholders as well as Rad AI’s Product, Engineering, Integration, and Customer Success teams.

The position requires strong project planning and execution, proactive risk and dependency management, clear communication, sound judgment, and the ability to navigate competing priorities. The successful candidate will maintain reliable project plans and reporting, address challenges with practical recommendations, and contribute to improvements in implementation processes and customer outcomes. Rad AI describes its environment as fast-paced, high-growth, collaborative, and continually changing.

Requirements

• Bachelor’s degree or above.
• At least 2 years of relevant project management, implementation management, technical project management, or similar client-facing experience; healthcare or healthcare IT experience is preferred.
• Strong project planning and execution skills, including timeline, scope, and risk management.
• Excellent relationship management and communication skills, including the ability to navigate challenging conversations, influence without authority, and respectfully hold stakeholders accountable.
• Practical working knowledge of SaaS solutions, implementations, and technical concepts.
• Ability to learn, adapt, improve, and help others do so in a fast-paced, changing environment.
• Ability to build and maintain relationships across company functions and collaborate toward common goals.
• Proficiency with project management tools.

Nice To Haves

• Prior experience or familiarity with radiology workflows and/or radiology-specific healthcare IT.
• Prior professional consulting or healthcare software implementation experience.
• Prior experience or familiarity with HL7, FHIR, and EHRs.

Responsibilities

• Independently plan, monitor, and manage multiple complex customer-facing projects.
• Lead end-to-end delivery of Rad AI products to radiology practices and health systems, from kickoff through go-live and transition to support.
• Own implementation readiness and go-live planning, including testing, training, customer preparedness, cutover activities, and post-launch transition.
• Identify readiness gaps early and develop actionable recovery plans when milestones or commitments are at risk.
• Maintain current project plans, milestones, forecasts, risks, decisions, and action items in established project management systems.
• Coordinate cross-functional Product, Engineering, and Integration resources to meet project objectives and deadlines.
• Serve as the primary client-facing contact throughout implementation.
• Manage project timelines, dependencies, and communications with executive, clinical, and IT stakeholders.
• Track and manage feature requests, including communication, documentation, and prioritization.
• Anticipate and manage project risks, dependencies, and potential delays; develop and track mitigation plans, communicate threats early, and escalate material issues with business impact, recommendations, and accountable owners.
• Investigate challenges, assess root causes and business impact, evaluate options, recommend practical solutions, and escalate decisions with clear recommendations when needed.
• Conduct weekly status meetings with internal and external stakeholders.
• Coordinate with Product, Engineering, and Customer Success teams on project goals, data integration, testing, and product feedback.
• Provide leadership with ongoing project updates through dashboards and reports.
• Build transparent, respectful, solutions-focused partnerships with customers and internal teams, navigating competing priorities and driving alignment on decisions and commitments.
• Identify opportunities to improve implementation processes, documentation, and customer outcomes; propose and help implement solutions, share lessons learned, and support adoption of agreed improvements.
• Contribute to building an implementation organization focused on exceeding customer expectations with attentive, responsive, and knowledgeable service.

Benefits

• Comprehensive medical, dental, vision, and life insurance.
• Health Savings Account (HSA) with employer match.
• Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA).
• 401(k).
• 11 paid company holidays.
• Flexible PTO policy.
• Annual company-wide offsite.
• Periodic team offsites.
• Annual equipment stipend.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior