Senior Implementation Project Manager

OCLC•Dublin, OH

1d•Hybrid

About The Position

The Senior Implementation Project Manager is a high-volume, project-focused role in OCLC’s Customer Operations division. The role helps libraries achieve success with OCLC products and services by working directly with library staff, virtually and onsite, to support adoption of new workflows and deployment of technology. The position leads implementation projects from initiation through completion, conducts workflow analysis, advises libraries on operational practices and service options, and assists with data migration and integration of software and tools. It also develops and refines implementation programs, coordinates transitions between sales, implementation, and ongoing support, and gathers and reports library satisfaction data. The role includes travel to OCLC member libraries for onsite consultative services.

Requirements

Master of Library Science degree (MLIS).
Experience managing projects and programs with successful outcomes.
Demonstrated flexibility, adaptability, resiliency, and tenacity.
Experience collaborating with colleagues and peers.
Superior communication skills.
Ability to be proactive and think critically to solve problems.

Nice To Haves

Bilingual in Spanish.
Experience managing technical applications and protocols, including ILS, EZproxy, hosted and non-hosted applications, user authentication, MySQL, CSS, SIP/SIP2, and APIs.
Comfort applying innovative technologies to daily work to drive efficiencies.

Responsibilities

Lead and manage technology projects from initiation through completion, including all phases and deliverables.
Conduct virtual and onsite workflow analysis with libraries, present operational practices, recommend service options, and support decisions about data migration and software and tool integrations.
Review, revise, and build technology implementation programs.
Coordinate with Order Services, Training, Documentation, and Support teams to ensure smooth transitions from sales to implementation and from implementation to ongoing support.
Collect, analyze, and report library satisfaction data related to implementation programs.
Track, monitor, manage, and report on planned and in-progress assigned projects.
Apply innovative technology to improve efficiency and expand capabilities.
Design, develop, deploy, deliver, and refine implementation programs for libraries.
Own assigned projects from initiation to completion.
Configure service options and manage migrations of library data.
Provide consultative services to OCLC member libraries, including workflow analysis and recommendations.
Travel to OCLC member libraries to provide onsite consultative services, including workflow analysis and recommendations.

Benefits

Competitive compensation reflecting contributions, performance, experience, and skills.
Health coverage.
Retirement plans with generous company contributions.
Commitment to employee well-being.
Free use of the onsite fitness center, gym sports, group exercise classes, and game room.
Onsite catering and cafeteria subsidized by OCLC.
Health and wellness events.
Paid parental leave and adoption assistance.
Tuition reimbursement and Public Service Loan Forgiveness eligibility.
Company-subsidized pricing on local tickets and memberships.