Senior Implementation Project Manager

Corpay • Brentwood, TN

4d • Onsite

About The Position

CORPAY is hiring a Senior Implementation Project Manager within its Payables division and Corporate Payments line of business. The role is located in Brentwood, Tennessee, and leads customer implementations and onboarding for Corpay products and services. The position manages projects from initiation through implementation, ramp, and transition to ongoing support, serving as a primary customer contact throughout the lifecycle.

The role focuses on implementing products such as Purchasing and Travel & Entertainment Cards, Expense Management, and ePayables virtual cards for AP payments. The project manager leads clients through configuration, onboarding, testing, training, go-live, and ramp, while maintaining momentum, managing risks and dependencies, coordinating cross-functional work, and delivering a positive customer experience. The position involves independently managing multiple concurrent implementations, including complex or high-visibility projects, and contributing to continuous improvement across the Implementation team.

The role reports directly to the Implementation Manager and collaborates with teams and departments across the organization. It is office-based, with an assigned workspace in Brentwood, TN, and company-issued equipment.

Requirements

• Bachelor’s degree preferred, or equivalent combination of education and relevant professional experience.
• Five or more years of professional experience in project management, implementation, client onboarding, financial technology, payments, or a related customer-facing environment preferred.
• Three or more years of direct experience managing implementations, onboarding projects, or complex client projects preferred.
• Demonstrated experience independently managing multiple projects with competing priorities, dependencies, and deadlines.
• Experience leading client-facing meetings and communicating with stakeholders at multiple organizational levels.
• Strong understanding of project management principles, including planning, scope management, risk management, issue resolution, dependency management, and stakeholder communication.
• Strong organizational, analytical, and follow-up skills, with exceptional attention to detail.
• Excellent written and verbal communication skills, including the ability to translate complex information into clear, actionable updates.
• Ability to identify risks, analyze problems, and drive cross-functional teams toward resolution.
• Ability to manage multiple complex priorities in a fast-paced and evolving environment.
• Strong customer-focused mindset and a proactive, solution-oriented approach.
• Ability to work independently while collaborating effectively across teams and functional areas.
• Demonstrated ownership, sound judgment, and ability to drive projects forward with minimal supervision.

Nice To Haves

• Experience with commercial payments, card programs, accounts payable, Expense Management, financial technology, or related financial processes.
• Experience with project management tools and CRM systems.

Responsibilities

• Lead end-to-end implementation and onboarding projects for new clients across Corpay's Corporate Payments product portfolio.
• Independently manage multiple concurrent client implementations, including complex or high-visibility projects.
• Develop and maintain project plans, timelines, milestones, dependencies, and status communications.
• Lead client meetings to gather requirements, establish expectations, confirm deliverables, and drive project activities.
• Ensure client information and documentation are collected and validated for accurate, timely account configuration.
• Coordinate configuration, testing, training, go-live, and post-launch ramp activities across internal and external stakeholders.
• Deliver and coordinate client training through webinars, demonstrations, meetings, and supporting documentation.
• Identify project risks, roadblocks, and dependencies, and develop mitigation and resolution plans.
• Coordinate across product, operations, technology, sales, support, and other internal partners to resolve issues promptly.
• Communicate project status, risks, decisions, and next steps clearly and proactively to clients and internal stakeholders.
• Manage project scope and expectations, including potential impacts to timelines, deliverables, and client readiness.
• Ensure project milestones and implementation requirements are completed accurately and on schedule.
• Lead clients through go-live and ramp activities and coordinate a structured transition to ongoing support.
• Implement Expense Management solutions, including client onboarding, system configuration, workflow alignment, and training.
• Identify opportunities to improve implementation processes, reduce onboarding friction, and enhance the client experience.
• Share implementation knowledge, best practices, and lessons learned with other project managers.
• Contribute to continuous improvement initiatives, documentation, and standardization across the Implementation team.

Benefits

• Medical, dental, and vision benefits available the first month after hire.
• Automatic enrollment into the 401(k) plan, subject to eligibility requirements.
• Company-wide virtual fitness classes.
• PTO offerings that include major holidays, vacation, sick, personal, and volunteer time.
• Employee discounts with major providers, including wireless, gym, and car rental providers.
• Philanthropic support with local and national organizations.
• Company-wide contests and prizes.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior