Senior Implementation Project Manager

OCLC•Dublin, OH

22h•Hybrid

About The Position

The Senior Implementation Project Manager is an integral role in OCLC’s Customer Operations division, focused on helping libraries succeed with OCLC products and services. This high-volume project role works directly with library staff, both virtually and onsite, to support adoption of new workflows and successful deployment of technology. The position leads implementation projects from initiation through completion, provides consultative services and workflow recommendations, supports data migrations and software integrations, and coordinates transitions between sales, implementation, and ongoing support.

Requirements

Master of Library Science degree (MLIS).
Experience managing projects and programs with successful outcomes.
Demonstrated flexibility, adaptability, resiliency, and tenacity.
Experience collaborating with colleagues and peers.
Superior communication skills.
Ability to be proactive and think critically to solve problems.

Nice To Haves

Bilingual in Spanish.
Experience managing technical applications and protocols, including ILS, EZproxy, hosted and non-hosted applications, user authentication, MySQL, CSS, SIP/SIP2, and APIs.
Comfort applying innovative technologies to daily work to drive efficiencies.

Responsibilities

Lead and manage technology projects through all phases, from initiation to completion, including deliverables.
Conduct virtual and onsite workflow analysis with libraries; present operational practices, recommend service options, and help libraries make decisions about data migration and integrating new software and tools into workflows.
Review, revise, and build technology implementation programs.
Coordinate with Order Services, Training, Documentation, and Support teams to ensure smooth transitions from sales to implementation and from implementation to ongoing support.
Collect, analyze, and report library satisfaction data related to implementation programs.
Track, monitor, manage, and report on assigned planned and in-progress projects.
Apply innovative technology to improve efficiency and expand capabilities.
Design, develop, deploy, deliver, and refine implementation programs for libraries.
Own assigned projects from initiation to completion.
Configure service options and manage migrations of library data.
Provide consultative services to OCLC member libraries, including workflow analysis and recommendations.
Travel to OCLC member libraries to provide onsite consultative services, including workflow analysis and recommendations.

Benefits

Competitive compensation reflecting contributions, performance, experience, and skills.
Health coverage.
Retirement plans with generous company contributions.
Commitment to employee well-being.
Free use of onsite fitness center, gym sports, group exercise classes, and game room.
Onsite catering and cafeteria subsidized by OCLC.
Health and wellness events.
Paid parental leave and adoption assistance.
Tuition reimbursement.
Public Service Loan Forgiveness eligibility.
Company-subsidized pricing on local tickets and memberships.