Senior Implementation Engineer (Remote)

Stryker•Denver, CO

2d•Remote

About The Position

As a Senior Implementation Engineer, you will bring Vocera communication solutions to life for K-12 and commercial customers. You will partner with customers to plan, configure, integrate, test, and deploy communication technology across networking, servers, software, and system integrations. The role involves troubleshooting technical challenges and guiding customers through the implementation lifecycle in a collaborative, customer-facing environment. You will lead implementations of Vocera voice, messaging, and analytics solutions; configure software, devices, and customer environments; integrate with customer technologies; assess network readiness; and validate functionality before go-live. You will also provide hands-on technical support and knowledge transfer, coordinate with cross-functional partners, document implementations, and follow applicable security and privacy practices through transition to support. The role is remote and requires 40% travel.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical discipline, or an equivalent combination of education and relevant technical experience.
At least 2 years of relevant experience in a customer-facing technical services, implementation, systems engineering, network or telephony administration, or support role.

Nice To Haves

Experience with IT infrastructure and networking, including servers, operating systems, network connectivity, and network troubleshooting.
Experience installing, configuring, deploying, or troubleshooting enterprise software, server, or client/server technologies.
Experience with Windows Server and/or Linux operating system environments, including physical or virtualized infrastructure.
Experience with system integrations or interoperability, including Active Directory/LDAP, APIs, third-party applications, or messaging technologies.
Experience with telephony or enterprise communications technologies, including PBX, VoIP, SIP, unified communications, or voice-over-Wi-Fi.
Experience working with cloud, SaaS, virtualization, or enterprise technology environments.
Experience deploying or supporting technology within K-12 education, higher education, commercial, retail, public safety, or other complex customer environments.

Responsibilities

Lead the planning, configuration, deployment, testing, and validation of Vocera voice, messaging, and analytics solutions for K-12 and commercial customers.
Install, configure, and troubleshoot Vocera software across Windows Server, Linux, physical, and virtualized environments.
Configure Vocera devices and customer environments, including users, groups, permissions, sites, contacts, and location-based configurations.
Integrate Vocera solutions with customer technologies, including Active Directory/LDAP, telephony and VoIP/SIP platforms, wireless networks, and third-party applications.
Partner with customer IT and operational teams to understand technical environments, communication workflows, and system requirements and translate them into effective solution configurations.
Assess network and wireless readiness and troubleshoot issues across applications, servers, connectivity, telephony, directory services, and system integrations.
Develop and execute end-to-end testing to validate solution functionality, connectivity, integrations, and performance before go-live.
Guide customers throughout the implementation lifecycle with hands-on technical support, knowledge transfer, and guidance for stakeholders with varying levels of technical expertise.
Collaborate with project management, technical teams, support, vendors, and other cross-functional partners to manage project dependencies, communicate risks, and drive successful implementations.
Maintain implementation documentation and follow applicable security and privacy practices through solution validation, go-live, and transition to support.