Senior Implementation Consultant

ADP • Maitland, FL

6d

About The Position

ADP is hiring a Human Resources Sr. Implementation Consultant. This role combines analytic and project management skills with the ability to simplify complex information to help clients develop the skills and confidence to use ADP products with ease. The consultant will leverage top-ranked training programs and world-class service guidelines, along with business consulting expertise, to create exceptional onboarding experiences for each product or service implementation. The primary goal is to successfully implement clients on HCM products and services, with daily tasks varying based on client questions and solutions provided. The role offers continuous learning opportunities and top-ranked training to ensure success. The consultant will build rapport, establish trust, and demonstrate professionalism with clients and project team members, providing expert support to make integrated solutions stand out. Client satisfaction scores and project team sentiment are key indicators of success. The company fosters an inclusive culture with opportunities for friendships and career growth.

Requirements

• At least 5 years of experience working in an implementation or business consulting environment.
• At least 2 years of experience working in Human Resources.
• Strong client relationship skills, including the ability to influence and guide the client to the best solution.
• Ability to recognize project risks and proactively partner with the team to document and mitigate them.
• Demonstrated learning agility and critical thinking skills.
• Ability to apply best practice concepts and experience in new implementation situations.
• Excellent analytical, time management, and communication skills (verbal and written).

Nice To Haves

• Industry expertise to each client solution and application of Human Resources best practices through in-depth client consultation.
• Ability to maintain focus and work effectively with multiple demands.
• Ability to work independently to provide solutions and as part of a team to accomplish implementation tasks.
• Comfortable working in a performance-based and structured environment while demonstrating high ethical standards.
• Proficiency in the latest web technologies with working knowledge of various operating systems.
• Proficiency using Microsoft Office, FinancialForce.
• Highly-recognized professional certifications, such as: PMP, PgMP, PHR, SPHR, CCP, CBP, HCS.

Responsibilities

• Partner with clients to understand their business and related needs, building long-term trust and becoming a credible resource.
• Analyze the client's existing systems, interface requirements, and business processes.
• Stay informed about HCM capabilities, new product features, and functionality challenges.
• Collaborate with client project teams, sales, and client service members.
• Recommend and implement appropriate solutions based on unique client needs and ADP's HCM offerings.
• Incorporate new processes, tools, and approaches when recommending an ADP solution.
• Adopt a lifelong learner mentality and participate in process improvement initiatives.
• Pioneer new initiatives to enhance the client experience and drive innovation.

Benefits

• Best-in-class benefits start on Day 1.
• Focus on mental health and well-being.
• Company-paid time off for volunteering.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree