Senior Implementation Consultant

ADP • Alpharetta, GA

3h • Hybrid

About The Position

ADP is hiring a Senior Implementation Consultant - HR. This role is for individuals who thrive in a results-driven and dynamic atmosphere where client success, achievement, collaboration, and agility are valued. The position requires a passion for out-of-the-box thinking and a commitment to ensuring clients maximize their investments. The role is situated within an inclusive environment with a culture of collaboration and belonging. In this role, you will combine analytic and project management skills with the ability to simplify complex information, helping clients develop the skills and confidence to use ADP products with ease. You will leverage top-ranked training programs and world-class service guidelines, along with business consulting expertise, to create exceptional onboarding experiences for each product or service implementation. The primary goal is to successfully implement clients on HCM products and services. While the core function remains consistent, the daily tasks will vary based on client questions and the solutions provided. The role offers continuous learning opportunities and is supported by top-ranked training programs.

To succeed, you will need strong client-facing and project team interaction skills that build rapport, establish trust, and demonstrate professionalism. You will provide expert support to differentiate integrated solutions in a competitive global marketplace. Success will be measured by client satisfaction scores and project team sentiment. The company fosters a culture where careers and friendships can flourish in an inclusive environment.

Requirements

• At least 5 years of experience working in an implementation or business consulting environment.
• At least 2 years of experience working in Human Resources.
• Strong client relationship skills, including the ability to influence and guide clients to the best solution.
• Ability to recognize project risks and proactively partner with the team to document and mitigate them.
• Demonstrated learning agility and critical thinking skills.
• Ability to apply best practice concepts and experience in new implementation situations.
• Excellent analytical, time management, and communication skills (verbal and written).

Nice To Haves

• Industry expertise applied to client solutions and HR best practices through in-depth client consultation.
• Ability to maintain focus and work effectively with multiple demands.
• Ability to work independently to provide solutions and as part of a team to accomplish implementation tasks.
• Comfortable working in a performance-based and structured environment while demonstrating high ethical standards.
• Proficiency in the latest web technologies with working knowledge of various operating systems.
• Proficiency using Microsoft Office, FinancialForce, and other relevant systems.
• Highly recognized professional certifications, such as: PMP, PgMP, PHR, SPHR, CCP, CBP, HCS.

Responsibilities

• Partner with clients to understand their business and related needs, building long-term trust and becoming a credible resource.
• Analyze the client's existing systems, interface requirements, and business processes.
• Stay informed about HCM capabilities, new product features, and potential functionality challenges across work streams.
• Collaborate with client project teams, sales, and client service members to understand business needs.
• Recommend and implement appropriate solutions based on unique client needs and ADP's HCM offerings.
• Incorporate new processes, tools, and approaches when recommending an ADP solution.
• Adopt a lifelong learner mentality by participating in process improvement initiatives and finding new ways to improve the business.
• Drive innovation by pioneering new initiatives to enhance the client experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree