Senior Human Resources Generalist

Community First Credit Union•Neenah, WI

11d

About The Position

The Senior HR Generalist performs complex human resources duties at a professional level, supporting leaders and employees with recruitment, employee relations, performance management, and everyday HR questions. The role works closely with the Talent & HR Services Manager, hiring managers, and organizational leaders to develop recruitment strategies, guide employee relations situations, and deliver HR solutions that support the credit union’s short- and long-term talent objectives. The position also contributes to projects within and outside Human Resources, supports employee listening programs, and serves as a subject matter expert on HR topics. It ensures compliance with employment laws while centering the employee and member experience.

Requirements

Bachelor’s degree in Human Resources, Business, or a related field, or an equivalent combination of education and experience.
5+ years of HR Generalist experience in a multi-site environment.
Passion for providing exceptional service, centering employee and member experiences, and creating win/win situations.
Ability and desire to build and maintain strong relationships with employees at all levels.
Strong written and verbal communication skills, with the ability to communicate effectively at all levels of the organization.
Ability to multitask, stay organized, and manage multiple time-sensitive priorities.
Extensive experience with Microsoft Word, Excel, and PowerPoint.
Ability to assess requests and situations and provide recommendations that support positive outcomes.
Knowledge of HRIS systems and reporting capabilities.
Strong knowledge of employee relations procedures and applicable laws.
Strong project management skills.

Nice To Haves

PHR, SHRM-CP, or another relevant certification.

Responsibilities

Support leaders, managers, and employees across the organization with HR-related questions, issues, and projects.
Partner with the Talent & HR Services Manager and organizational leaders to develop and implement recruitment strategies and processes that meet staffing and talent objectives.
Work with the HR team and hiring managers to source candidates, identify required skills and competencies, develop interview guides, and ensure hiring complies with state, federal, and CFCU guidelines.
Review and provide feedback to managers during the pre-hire process, and participate in interviews and skills assessments as requested.
Serve as a subject matter expert on recruiting trends and emerging sourcing strategies, solutions, and technology.
Draft, review, revise, and update job descriptions in accordance with CFCU standards, and participate in periodic reviews of roles, salary grade placement, FLSA designation, and EEO categories.
Assist with planning new employee onboarding and orientation sessions.
Conduct interview skills and other HR-related training for new managers, provide refresher training as needed, and complete New Leader Assimilation activities with newly hired or newly placed managers.
Assist in designing, implementing, and providing training for annual and periodic performance processes, such as annual self-assessments.
Assist in designing and delivering employee listening program solutions, including the annual engagement survey; analyze results, prepare and present dashboards, and identify potential action items.
Research and recommend programs, tools, approaches, policies, and procedures to improve departmental efficiency and services.
Work with HR leadership on change control, organizational change, process documentation, and training efforts, and support cross-functional projects.
Assist in updating policies and the employee guidebook.
Provide support and guidance to leaders and employees on employee relations situations, and perform offboarding activities, including exit interviews and separation meetings.
Advise CFCU leadership and the HR team on complex, specialized, or sensitive questions and issues.
Maintain responsibility for compliance with federal, state, and local laws and regulations, including wage and hour, FMLA, COBRA, ADA, EEO, unemployment compensation, and workers’ compensation requirements.
Participate in audits, compliance reporting, and other employee-related inquiries.