Senior Human Resources Coordinator

HUB International • Río Piedras, PR

1d

About The Position

The Senior HR Coordinator is a key member of the HR Support Services team, responsible for delivering high-quality, timely, and customer-focused support throughout the employee lifecycle. Reporting to the Lead, HR Support Services, this role handles a broad range of both complex and basic administrative tasks and service requests, including onboarding, employee changes, offboarding, records management, and Tier 1 and Tier 2 HR inquiries and escalations. This role is ideal for a detail-oriented, service-minded professional looking to grow within a collaborative and fast-paced HR environment supporting 20,000+ employees across North America.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or equivalent experience in related field preferred.
• 2-4 years of experience in an HR administrative or coordinator role, preferably in a high-volume or shared services environment.
• Experience in insurance, financial services, or other highly regulated industries is an asset.
• Bilingual in English and Spanish.
• Service-oriented mindset with a focus on employee experience.
• Strong organizational skills, decision making ability, attention to detail, and comfort with ambiguity.
• Excellent communication and interpersonal skills; customer service mindset.
• Comfortable working in a decentralized, multi-jurisdictional environment (U.S. and Canada).
• Proficiency with HR systems (e.g., Workday, SAP, Oracle) and Microsoft Office Suite.

Nice To Haves

• Bilingual in English and French (if supporting Canadian employees) is a plus.

Responsibilities

• Process both complex and basic employee lifecycle transactions including new hires, job changes, terminations, leaves of absence, and employee status updates.
• Coordinate pre-boarding and onboarding logistics, such as background checks, new hire documentation, and systems access – including M&A.
• Support offboarding processes including exit interviews, logistics and system terminations.
• Enter and maintain accurate employee data in the HRIS (e.g., Workday, SAP SuccessFactors) system.
• Perform regular audits of employee records to ensure data accuracy and compliance.
• Generate reports or queries to support HR operations and compliance efforts.
• Prepare HR dashboard and metrics for leadership report out.
• Respond to employee and manager inquiries via phone, email, or case management system (e.g., ServiceNow) related to HR policies, procedures, and systems.
• Act as escalation for complex cases within HR Support Services, when needed.
• Maintain confidentiality and handle sensitive information with discretion.
• Serve as backup for team leader during absences, ensuring continuity of operations and team support.
• Interface directly with HR Business Partners and HR Leaders, providing timely and accurate information on processes, services, and policies, including service delivery.
• Support conflict resolution and disciplinary processes, including documentation and performance improvement plan support.
• Contribute to HR initiatives such as performance management, C&B programs, and employee engagement.
• Assist in maintaining and updating HR SOPs, templates, and knowledge base articles.
• Recommend improvements to enhance efficiency and employee experience.
• Participate in HR projects and initiatives as assigned.
• Onboard, train, and mentor (level 1 or junior) coordinators, providing regular feedback and professional development guidance.

Benefits

• Competitive salaries and benefits offerings
• Medical/dental/vision insurance and voluntary insurance options
• Health Savings Account funding
• 401k matching program
• Company paid Life and Short-Term Disability Plans
• Supplemental Life and Long-Term Disability Options
• Comprehensive Wellness Program
• Paid Parental Leave
• Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
• Great work/life balance
• Focus on creating a meaningful environment through employee engagement events
• The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
• Growth potential - HUB is constantly growing and so can your career!
• A rewarding career that helps local businesses in the community
• Strong community support and involvement through HUB Gives our charity and volunteer platform.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level