Senior HRIS Analyst – ServiceNow

World Wide Technology Healthcare Solutions•Maryland Heights, MO

6d•$85,200 - $106,500•Onsite

About The Position

The Senior HRIS Analyst supports our global Human Capital Management/HRIS systems (Core HR, talent acquisition, learning, performance, etc.) to keep HR operations running smoothly, while taking ownership of key system domains, contributing to their ongoing roadmap, and participating in broader HRIS projects including system upgrades, enhancements, and process improvement initiatives. In this role, the Senior HRIS Analyst also serves as the primary functional subject matter expert (SME) and HRIS team advocate within the ServiceNow HR Service Delivery (HRSD) ecosystem. Working closely with the ServiceNow product owner, this individual works within the HRIS team to identify and communicate business needs and contribute to the functional roadmap for HRSD enhancements. This individual also owns user acceptance testing (UAT) for all net new and modified HRIS workflows. This person also monitors and supports the ADP Vantage-to-ServiceNow integration, partnering with IT integration teams to ensure HR data flows accurately into ServiceNow to support global HR workflows. Beyond day-to-day system support, this role takes an active continuous improvement stance — regularly assessing how the HRIS team uses ServiceNow, identifying opportunities to enhance workflows and processes, and leveraging ServiceNow reporting, Excel, and AI-assisted analytics to surface ticket trends, bottlenecks, and actionable insights for the broader HRIS team.

Requirements

5+ years’ experience working with technical support of Human Capital Management systems
3+ years’ experience working with technical support of ServiceNow or a similar service delivery ticketing system
Experience participating in the implementation and testing of at least one cloud-based system
Experience using databases and creating reports
Experience working with Human Resources data and processes
Strong organizational skills
Self-starter, able to effectively prioritize activities with little direction
Ability to foster and maintain strong professional relationships within and outside the department
Ability to clearly communicate verbally and in writing

Nice To Haves

Bachelor’s degree in MIS, Computer Science, Information Technology, or comparable technical/educational discipline strongly preferred
A minimum of 5 years’ progressive experience in a related field preferred
Experience using ServiceNow preferred
Strong Excel skills

Responsibilities

Maintain knowledge across Human Capital Management/HRIS systems (HR, payroll, talent acquisition, learning, performance, etc.)
Serve as a subject matter expert and owner of at least one HCM system
Maintain relationships with IT and/or software vendor to escalate tickets, manage releases, and stay informed of roadmaps
Collaborate with HRIS team members, HR, Payroll, IT, and other appropriate teams to recommend system and process enhancements
Participate in system implementations, upgrades, and testing
Serve as an advocate for HRIS and HR practitioners with IT and other business areas
Use data to inform system strategy, efficiency opportunities, and process improvements
Optimize the use of AI appropriate to HR applications
Use ticketing system to provide front line support to users and identify support trends
Write and run reports from HRIS systems
Create audits to maintain data integrity
Maintain confidential information according to global and local data privacy laws
Communicate technical information to users at all levels of the organization
Participate in broader HRIS projects including regular system upgrades, enhancements, and changes that support process improvements and the evolving HR operations landscape