Senior HRIS Analyst - Workday
About The Position
The Senior HRIS Analyst – Workday supports the operation, administration, and continuous improvement of RFCUNY’s OneRF Workday platform, focusing on HR operations, employee transactions, case management, reporting, testing, and user support. The Analyst serves as a functional resource to HR leadership and staff, troubleshooting issues, improving business processes, and collaborating with functional leads, Systems and Information Services (SIS), Finance, Grants & Contracts, and other stakeholders to support accurate, efficient, and service-oriented operations. The role provides day-to-day functional support for Workday HCM processes and employee transactions; manages and helps resolve employee inquiries and system issues through OneRF Case Management; coordinates testing for releases and enhancements; and develops reports and dashboards. The Analyst also supports data validation, reconciliation, payroll-related issue resolution, documentation, training, user communications, and other assigned projects.
Requirements
- Bachelor's degree in Human Resources, Information Systems, Business Administration, or a related field, or an equivalent combination of education and relevant experience.
- At least five years of HRIS or HR operations systems experience, including at least three years of hands-on Workday HCM functional support.
- Working knowledge of Workday HCM business processes, employee transactions, reporting, troubleshooting, and system testing.
- Strong analytical, problem-solving, organizational, and communication skills, including the ability to identify issues and recommend practical solutions.
- Demonstrated customer service skills, responsiveness, and ability to collaborate effectively with functional teams and stakeholders.
- Proficiency in Microsoft Excel, reporting, documentation, and handling confidential employee information.
- Ability to manage multiple priorities, meet deadlines, and work independently in a fast-paced environment.
Nice To Haves
- Experience with Workday Recruiting, Compensation, Benefits, Absence, Time Tracking, payroll-related processes, Case Management, or reporting.
- Experience with Workday system enhancements, user acceptance testing, data reconciliation, EIB processes, and business process improvements.
- Experience supporting HR operations in higher education, nonprofit organizations, or complex environments involving multiple appointments and grant-funded employees.
Responsibilities
- Provide day-to-day functional support for Workday HCM processes, including recruiting, hiring, onboarding, compensation, benefits, absence, time tracking, payroll-related workflows, and employee changes.
- Troubleshoot transactions, approvals, effective dates, workflow exceptions, and errors, prioritizing issues affecting compensation, benefits, hiring, and compliance.
- Collaborate with functional leads, SIS, and authorized technical partners to resolve system issues, support approved changes, and improve operational efficiency.
- Guide departmental staff on Workday functionality, business processes, and system-related issues.
- Monitor, document, assign, track, escalate, and resolve employee-related inquiries and system issues through OneRF Case Management.
- Monitor outstanding and high-priority cases, identify recurring problems, and coordinate timely resolution with functional leads and support teams.
- Prepare case management reports and recommend service-delivery improvements.
- Coordinate user acceptance testing and regression testing for Workday releases, enhancements, integrations, and business process changes.
- Develop test scenarios, document results, identify defects, and coordinate corrective actions with functional and technical teams.
- Evaluate workflows, identify inefficiencies, and recommend improvements to simplify processes, strengthen controls, and enhance functionality.
- Support approved system changes through documentation, user communications, and readiness activities.
- Develop and maintain standard and ad hoc Workday reports and dashboards for operational monitoring, data analysis, and management decisions.
- Review employee records and transactions for discrepancies, incomplete information, processing delays, and data integrity issues.
- Support authorized data validation, reconciliation, and Enterprise Interface Builder (EIB) activities, including high-volume hiring and employment transactions.
- Collaborate with HR functional leads and Payroll to resolve issues involving appointments, funding allocations, time entries, compensation changes, and other transactions that affect payroll accuracy and timeliness.
- Develop and maintain user guides, procedures, training materials, FAQs, and other Workday documentation.
- Provide individual and group training to departmental staff on system functionality, transactions, reporting, and troubleshooting.
- Communicate system updates, approved workarounds, and procedural changes.
- Support special projects and perform other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
