Senior HRIS Analyst - Workday

Research Foundation of The City University of New York•New York, NY

About The Position

The Senior HRIS Analyst – Workday supports the effective operation, administration, and continuous improvement of RFCUNY’s OneRF Workday platform, focusing on HR operations, employee transactions, case management, reporting, testing, and user support. The Analyst is a functional resource to HR leadership and staff, providing troubleshooting and process improvements while collaborating with functional leads, Systems and Information Services (SIS), Finance, Grants & Contracts, and other stakeholders to support accurate, efficient, service-oriented operations. The role provides day-to-day functional support for Workday HCM processes, including recruiting, hiring, onboarding, compensation, benefits, absence, time tracking, payroll-related workflows, and employee changes. It also supports OneRF Case Management, Workday testing and enhancements, reporting and data integrity, payroll-related issue resolution, training, documentation, and user support. Additional special projects and related duties may be assigned.

Requirements

Bachelor's degree in Human Resources, Information Systems, Business Administration, or a related field, or an equivalent combination of education and relevant experience.
At least five years of HRIS or HR operations systems experience, including at least three years of hands-on Workday HCM functional support.
Working knowledge of Workday HCM business processes, employee transactions, reporting, troubleshooting, and system testing.
Strong analytical, problem-solving, organizational, and communication skills, including the ability to identify issues and recommend practical solutions.
Demonstrated customer service skills, responsiveness, and ability to collaborate effectively with functional teams and stakeholders.
Proficiency in Microsoft Excel, reporting, documentation, and handling confidential employee information.
Ability to manage multiple priorities, meet deadlines, and work independently in a fast-paced environment.

Nice To Haves

Experience with Workday Recruiting, Compensation, Benefits, Absence, Time Tracking, payroll-related processes, Case Management, or reporting.
Experience with Workday system enhancements, user acceptance testing, data reconciliation, EIB processes, and business process improvements.
Experience supporting HR operations in higher education, nonprofit organizations, or complex environments involving multiple appointments and grant-funded employees.

Responsibilities

Provide day-to-day functional support for Workday HCM processes, including recruiting, hiring, onboarding, compensation, benefits, absence, time tracking, payroll-related workflows, and employee changes.
Troubleshoot system transactions, approvals, effective dates, workflow exceptions, and errors, prioritizing issues that affect employee compensation, benefits, hiring, and compliance.
Collaborate with functional leads, SIS, and authorized technical partners to resolve system issues, support approved changes, and improve operational efficiency.
Guide departmental staff on Workday functionality, business processes, and system-related issues.
Monitor, document, assign, track, escalate, and resolve employee-related inquiries and system issues through OneRF Case Management.
Monitor outstanding and high-priority cases, identify recurring problems, and coordinate timely resolution with functional leads and support teams.
Prepare case management reports and recommend service delivery improvements.
Coordinate user acceptance and regression testing for Workday releases, enhancements, integrations, and business process changes.
Develop test scenarios, document results, identify system defects, and coordinate corrective actions.
Evaluate workflows and recommend improvements to simplify processes, strengthen controls, and enhance system functionality.
Support approved system change implementation, including documentation, user communications, and readiness.
Develop and maintain standard and ad hoc Workday reports and dashboards for operational monitoring, analysis, and management decisions.
Review employee records and transactions for discrepancies, incomplete information, processing delays, and data integrity issues.
Support authorized data validation, reconciliation, and Enterprise Interface Builder (EIB) activities, including high-volume hiring and employment transactions.
Collaborate with HR functional leads and Payroll to resolve issues involving appointments, funding allocations, time entries, compensation changes, and other transactions affecting payroll accuracy and timeliness.
Develop and maintain user guides, procedures, training materials, FAQs, and other Workday documentation.
Provide individual and group training on Workday functionality, transactions, reporting, and troubleshooting.
Communicate system updates, approved workarounds, and procedural changes.
Support special projects and perform other related duties as assigned.