Senior HRIS Analyst

Highmark Health•Carolina, PA

8d•Onsite

About The Position

The Senior HRIS Analyst supports enterprise HR and Payroll systems and business process configuration across Highmark Health. The role is accountable to HR Technology Management and Enterprise Process Owners for assigned functional areas, and partners with stakeholders to analyze system and process issues, identify enhancements, gather and document requirements, and configure, test, and deploy solutions. The analyst also supports HR customers with process and system issues, conducts user experience sessions to collect stakeholder feedback, and develops, tests, and deploys features in alignment with application update cycles. The position leads application implementation and maintenance, customer engagement, process management, and project coordination for assigned areas. It maintains system configuration, reporting, and calculated-field designs; translates business process designs into functional requirements; and delivers operational metrics. The role also ensures testing, documentation, change control, audit, compliance, and privacy requirements are followed for system changes and project work. This is an office-based position with a required physical work site. Travel is 0%–25%. The role may involve lifting up to 10 pounds constantly, 10–25 pounds occasionally, and 25–50 pounds rarely. Employees must comply with applicable privacy, information security, HIPAA, legal, and company conduct requirements.

Requirements

Bachelor’s degree in Computer Science, Human Resources, or a related field; alternatively, six years of equivalent experience.
At least five years of experience designing, building, and implementing HR business solutions using information technology.
At least two years of experience with at least one of the following systems: Workday, Kronos, Salesforce, or a Learning Management System.
At least three years of functional business-process experience in Human Resources.
At least three years of experience in business analysis and requirements definition.
Strong functional knowledge in one or more of the following: Talent Acquisition/Talent Management; HCM/Benefits/Compensation/Leave Administration/Employee Health; Payroll/Time & Attendance; or Portal Design/Content Management/Case Management and Knowledge.
Knowledge and training in reporting tools, experience with HCM application reporting tools, and knowledge of reporting specifications, available fields, and structure.
Knowledge of the appropriate escalation process for unresolved issues.
Ability to comply with HIPAA, privacy, information security, applicable legal, and company conduct requirements.

Nice To Haves

Master’s degree in Computer Science, Human Resources, or a related field.
Three years of experience configuring and supporting HR, Payroll, Salesforce, and/or Learning Applications.
Two years of experience configuring, testing, and deploying technology in one or more of Workday, Kronos, Salesforce, and/or Learning Management Systems.
Three years of healthcare or health insurance experience.
PHR or SPHR certification.
Workday certification.

Responsibilities

Maintain knowledge of future application features and map business requirements to system capabilities.
Perform configuration changes according to application procedures.
Develop and execute regression test scripts; complete unit testing and applicable documentation before implementation or handoff to the business.
Provide production support and deploy application changes in a timely and quality manner.
Lead implementation and maintenance activities for assigned application areas.
Understand customer vision and strategy, define capabilities needed to support it, and ensure requirements are reviewed and agreed upon with customer subject matter experts.
Communicate regularly with customer teams, align expectations, and meet customer commitments on time and within expected budgets.
Coordinate planning and deployment of system upgrades and maintenance, including scheduling key activities and communicating deployment plans.
Assess current services and identify improvement opportunities; understand business-process objectives and serve as an escalation point for process design and system configuration support.
Maintain system configuration, reporting, and calculated-field designs for assigned functional areas.
Drive process design activities, translate process designs into functional requirements, and define, develop, and deliver operational metrics.
Identify and escalate issues, risks, and roadblocks; develop and manage plans for projects and business-as-usual activities.
Coordinate and lead team meetings and coordinate activities with Highmark TAC and third-party providers.
Partner with the business to create and test strategy documents.
Follow change-control processes for audit and compliance across business processes, updates, upgrades, implementations, and project work.
Conduct user experience sessions with stakeholders, including employees and managers, to identify improvement opportunities and collect customer feedback.
Perform other duties as assigned or requested.