Senior HR Operations Associate

True Platform

26d

About The Position

The Senior HR Operations Associate is the driving force behind a seamless, compliant, and exceptional employee experience at True. As the primary owner of day-to-day HR transactions, you will manage the end-to-end employee lifecycle—from the moment a candidate accepts an offer to their eventual offboarding.

Requirements

3–5 years of progressive experience in HR Operations, HR Administration, or a similar capacity.
Exceptional attention to detail with a proven track record of maintaining high data integrity in fast-paced environments.
Strong foundational understanding of core HR principles, employee lifecycle processes, and basic employment law compliance.
Experience operating as a user/administrator within enterprise HRIS platforms (e.g., Paylocity, Workday, ADP, BambooHR) for transactional processing.
Strong written and verbal communication skills, with an emphasis on customer service, empathy, and confidentiality when dealing with sensitive employee information.
Ability to navigate operational roadblocks independently and escalate highly complex issues to the appropriate centers of excellence.

Responsibilities

Generate, distribute, and track offer letters, ensuring all compensation, equity, and role details are accurate and compliant.
Initiate and monitor background checks, drug screens (if applicable), and right-to-work documentation (e.g., I-9 verification).
Partner with IT and Hiring Managers to ensure new hires have a seamless Day One experience. Facilitate HR onboarding sessions and ensure all new hire documentation is completed.
Manage voluntary and involuntary termination processes, including processing offboarding documentation, coordinating final paychecks with Payroll, calculating severance (if applicable), and ensuring the smooth transition of company assets.
Process all employment changes accurately and timely, including promotions, lateral transfers, manager changes, and compensation adjustments.
Maintain accurate and secure electronic employee files, ensuring all required employment documentation is filed correctly and complies with data privacy regulations.
Conduct regular audits of employee data and physical/electronic records to ensure absolute accuracy. Maintain compliance with federal, state, and local employment laws.
Act as the primary point of contact for employee and manager inquiries regarding HR policies, lifecycle processes, and general employment questions.
Identify bottlenecks in day-to-day operations and recommend actionable improvements to streamline workflows and enhance the employee experience.
Partner closely with the HRIS/Tech team to escalate system errors, with Payroll to ensure data accuracy for processing, and with HR Business Partners on complex employee changes.