HR Operations Associate

Smartly • New York, NY

3d • $65,000 - $85,000

About The Position

As an HR Operations Associate, you will provide first-line support for employee and manager HR questions and help make everyday HR support simple and effective. You will support onboarding and offboarding, complete routine Workday transactions, and maintain accurate, useful HR information and systems. You will also help employees and managers use Workday and HR self-service tools, maintain HR knowledge content, and use approved AI tools responsibly to improve information and routine work. The role is suited to someone interested in developing a career in HR Operations, People Operations, or a similar field.

Requirements

• Interest in building a career in HR Operations, People Operations, or a similar field.
• Some experience in an administrative, operational, customer service, or people-focused environment; previous HR experience is helpful but not essential.
• Organized and detail-oriented, with care for accuracy.
• Clear, empathetic communication skills and an enjoyment of helping people find answers.
• Comfort learning new technology and following established processes.
• Thoughtful handling of confidential information and sound judgment about when to ask for help or guidance.
• Interest in using AI and other technology responsibly to work more effectively.

Nice To Haves

• Previous HR experience.
• Workday experience.

Responsibilities

• Provide first-line support for everyday employee and manager HR questions, escalating complex, sensitive, or employee relations matters to the appropriate person.
• Support onboarding and offboarding to help provide a smooth experience for employees joining and leaving Smartly.
• Complete routine Workday transactions for offboarding, onboarding, mobility, and time and absence processes.
• Keep employee records and HR data accurate and up to date.
• Maintain HR knowledge content, including articles, FAQs, and guidance, and flag unclear, outdated, or missing information.
• Use approved AI tools to find information, improve content, and make routine work more efficient, while checking outputs and protecting confidential information.
• Help employees and managers use Workday and HR self-service tools effectively.
• Identify recurring questions or process issues and share them with the team to support continuous improvement.

Benefits

• Five weeks of paid time off (PTO).
• 11 company-paid holidays.
• Unlimited sick days.
• Generous healthcare packages and mental health benefits.
• 401(k) with matching.
• Equity grants for all new Smartlies.
• Wellness benefit.
• Learning reimbursement opportunities.
• Volunteer time off days and company donation matching opportunities.
• Annual performance bonus.
• Stock options.
• Medical, dental, and vision insurance.
• Retirement savings benefits.
• Parental leave.
• Life insurance.
• Disability benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed