Senior HR Manager

Big Viking Games•Toronto, ON

About The Position

This is a senior HR Generalist role at the heart of how Big Viking Games takes care of its people. Reporting directly to the COO, you'll support the full HR function across recruiting, onboarding, culture, retention, and workforce planning. You'll be someone who can roll up their sleeves to keep things running smoothly, but also someone who notices what isn't working and brings ideas to the table. We're looking for someone with solid HR fundamentals, good instincts, and the ambition to grow. You'll work closely with the COO to make sure the people side of the business is healthy, organized, and moving in the right direction.

Requirements

7+ years of HR experience in a generalist or HR operations role
Demonstrated experience owning eNPS, engagement surveys, or equivalent culture measurement programs - including turning results into action
Track record of influencing senior leadership on people strategy; comfortable presenting data and recommendations to a COO or CEO
Deep knowledge of Canadian employment law and multi-provincial HR compliance
Experience with HRIS platforms (BambooHR, Rippling, Workday, or similar) and ATS tools
Data-literate: you track metrics, build dashboards, and let the numbers guide decisions
Excellent judgment and discretion - you handle sensitive situations with maturity and care
Thrives in a lean, fast-moving environment where structure isn't always pre-built

Nice To Haves

Hands-on experience deploying agentic AI solutions to HR workflows
Background in gaming, tech, or consumer mobile - you understand creative, product-driven cultures
Experience building or restructuring a People function from the ground up
CHRP or CHRL designation

Responsibilities

Support recruiting efforts across all roles, partnering with the COO and department heads on hiring needs
Manage the hiring process end-to-end: job postings, candidate coordination, interview scheduling, offer logistics, and onboarding handoff
Manage and direct contract recruiters, setting clear KPIs and holding the function accountable to targets
Build and maintain a strong employer brand and candidate pipeline in a competitive talent market
Own and drive the company's eNPS (Employee Net Promoter Score) program — design survey cadence, analyze results, identify themes, and build action plans that actually move the needle
Translate eNPS and engagement data into concrete recommendations for leadership, with clear owners and timelines
Partner with the COO to develop and execute a retention strategy for key talent, with particular focus on flight-risk identification and proactive intervention
Support employee onboarding to accelerate time-to-productivity and set new hires up for long-term success
Champion a high-trust, high-performance culture across remote and in-person team members
Maintain HRIS integrity and own all HR data reporting: headcount, attrition, engagement trends, and workforce metrics
Oversee employment lifecycle administration, including onboarding, offboarding, role changes, and leave management
Ensure compliance with Canadian employment standards across all provinces where employees are located
Support payroll coordination and benefits administration in partnership with Finance and external providers
Bring a critical eye to existing HR processes and surface concrete recommendations to the COO on where the function can improve
Actively seek out opportunities to streamline workflows and introduce better tooling, including AI-assisted solutions where they add genuine value
Grow into broader ownership of people programs over time, commensurate with demonstrated impact