Senior Manager, HR System Design

Royal Caribbean Cruises Ltd•Miami, FL

8d•Onsite

About The Position

The Royal Caribbean Group’s HR Transformation Team has an exciting career opportunity for a full-time Senior Manager, HR System Design reporting to the Director, HR System Design. This position works on-site in Miami, Florida. The Senior Manager, HR System Design, is a strategic product leader responsible for the end-to-end ownership of our HR technology products, including SAP SuccessFactors and custom system applications. This role operates at the intersection of business strategy, product management, and technology delivery, ensuring solutions are aligned to enterprise priorities, scalable, and deliver measurable business value. This leader executes against the organizations product vision, governs the Software Development Life Cycle (SDLC), and drives execution across complex, cross-functional environments. They serve as the primary bridge between HR, IT, and business stakeholders, translating strategic objectives into actionable product roadmaps and high-quality system outcomes.

Requirements

10+ years of experience in product management, HR technology, or enterprise systems delivery.
3–5+ years of people leadership or team oversight.
Proven track record delivering complex, enterprise-scale technology solutions.
Deep experience with SAP SuccessFactors and/or HRIS platforms.
Strong background in Agile, Scrum, and/or traditional project management (PMP, SAFe, etc.)
Product mindset with ability to define vision, roadmap, and measurable outcomes.
Strong understanding of SDLC governance, system architecture, and delivery models.
Ability to translate business strategy into technical execution.
Advanced stakeholder management and executive communication skills.
Strong analytical, problem-solving, and decision-making capabilities.
Experience leading HR transformation or digital transformation initiatives.
Exposure to integrated HR ecosystems (e.g., SAP, Salesforce, ServiceNow, AI-driven talent platforms).
Strategic thinker with strong execution discipline.
Operates effectively in ambiguous, fast-paced environments.
Drives outcomes, not just deliveries.
Balances technical depth with business acumen.
Build trust across executive, functional, and technical teams.

Nice To Haves

Strong Configuration Capability in the core applications.
Certifications such as CSPO, SAFe PO/PM, PMP, or SAP SuccessFactors.

Responsibilities

Support and Execute against the product vision, strategy, and roadmap for HR platforms (e.g., SAP SuccessFactors, case management, custom applications).
Align product direction with enterprise workforce strategy, HR transformation goals, and business priorities.
Act as the voice of the customer and business, ensuring solutions meet user needs and deliver measurable outcomes.
Analyze industry trends and emerging HR technology capabilities to inform product evolution.
Manage system enhancements, integrations, releases, and ongoing platform optimization.
Drive data integrity, process standardization, and system usability across the HR vertical.
Perform In-take and manage the product backlog, ensuring clear communication and prioritization based on business value, risk, and urgency.
Translate business needs into user stories, requirements, and technical specifications.
Ensure consistent delivery cadence while balancing competing priorities across multiple products and stakeholders.
Enforce SDLC governance, standards, and controls across all product initiatives.
Oversee end-to-end delivery including requirement gather, design, build, test, deploy, and sustainment.
Define test strategy, scenarios, and acceptance criteria to ensure quality and scalability.
Partner with engineering and architecture teams to ensure solutions are technically sound and future-ready.
Build strong partnerships with HR COEs, business leaders, and IT stakeholders.
Lead cross-functional alignment across product, engineering, operations, and vendors.
Translate complex technical concepts into clear business outcomes for executive stakeholders.
Define and execute change management and communication strategies to enable adoption.
Develop job aids / training materials to provide guidance on new enhancements to the HR Applications.
Develop and manage integrated product and program plans across multiple initiatives.
Identify, manage, and escalate risks, dependencies, and delivery constraints.
Ensure delivery to scope, timeline, cost, and quality expectations.
Provide executive-level reporting on progress, risks, and outcomes.
Perform other duties as required.