Senior HR Generalist

Dufry Careers•New York, NY

1d•Onsite

About The Position

The Senior HR Generalist runs the daily functions of the assigned People & Culture department including managing employee relations, hiring and interviewing staff, enforcing company policies, and administering pay, benefits, and leave.

Requirements

The combination of educational and professional experience must exceed 5 years
In a leadership role: Requires 1-2 years of experience leading a team of professionals, executing Human Resources strategy, and maintaining strong team member relationships
In a technical role: Requires 5 years of Human Resources experience
A bachelor’s degree in a program related to the functional area can count for two of the five-year requirement
Experience in various areas of Human Resources, including recruiting, employee relations, labor relations, training and development, benefits, and compensation
Training that leads to an in-depth understanding of HR policies and practices
Training that leads to in-depth knowledge of relevant state and federal employment regulations and statutes
Excellent customer service skills
Has the ability to read and comprehend correspondence, policies, and legal documents and translate concisely so team members can easily understand
Ability to build collaborative partnerships and work cross-functionally
Proficient in Microsoft Office; has expertise in preparing documents, spreadsheets, and presentations
Proficiency with HRIS and business software/systems; has the ability quickly learn new systems
Requires flexibility and adaptability to manage multiple projects and manage local and/or remote direct reports, while maintaining focus on critical HR processes
Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals.
Business acumen and mindset required to understand the long-term implications of HR decisions and to advance organizational goals

Nice To Haves

1-2 years of Hospitality, Food, Beverage, and/or Retail experience preferred
SHRM-SCP or HRCI-SPHR certification strongly preferred

Responsibilities

Ensures daily HR processes and activities are performed in compliance with state and federal law, company policies and procedures, and Collective Bargaining Agreements where applicable
Manages the full team member life cycle including attraction, selection, onboarding, engagement, development, retention, and offboarding; plans and optimizes each stage of a team member’s tenure
Develops and maintains a position as a trusted advisor to the Operations leader and management; advises on company policies, engagement, retention, training, and performance management issues as they arise
Communicates and deploys corporate People & Culture initiatives locally; acts as a mentor and primary resource to Operations team members and People and Culture professionals on site
Ensures that all federal, state, local laws, collective bargaining agreements, and corporate People & Culture related compliance matters are proactively managed, including, ADA, EEO, Affirmative Action Planning, FMLA, Fair Treatment, Customer Fair Treatment, and FAA
Maintains knowledge of current trends, technical, regulatory, and statutory related to the HR function as well as F&B and Retail operations to ensure delivery of appropriate advice and counsel
Coordinates and manages the administration and confidential investigation of workers’ compensation, unemployment, affirmative action, EEO, sexual harassment, fair treatment, customer fair treatment, FAA, and all other team member relations issues
Handles employment-related inquiries from applicants, team members, and management; provides guidance and appropriately escalates complex and very sensitive matters as necessary
Meets with management to understand current and future staffing levels needed to proactively recruit candidates to satisfy business needs; understands and acts upon specific operational data such as turnover rates, wage rates, staffing levels, diversity, and sales data
Recruits, interviews, and facilitates the hiring of qualified job applicants for open positions; collaborates with management to understand skills and competencies required
Performs general administrative functions such as team member file maintenance, preparation of legal compliance logs, and HRIS systems data entry and maintenance
Supports Field Operations with confidential investigations and provides guidance as needed to bring closure to open matters; partners with Internal Audit to ensure investigation and closure of People and Culture exceptions from the annual Ethical Conduct Certification
Coordinates training and initiatives that promote continuous learning, skill development, and monitor reporting in Learning Management System (LMS)