Senior House Manager-QU539501

ICL•Long Island City, NY

About The Position

Under the supervision of the Operations Director and Program Director, the Senior House Manager supervises and coordinates activities of assigned counselors and other staff, coordinates activities with Residence Social Services staff, support and security staff, oversees activities of the residents and monitors physical plant conditions that impact the safety and security of residents, staff and facility assets.

Requirements

Ability to coordinate activities of staff and integrate as part of a multidisciplinary team
Ability to manage multiple projects, delegate tasks and ensure completion of all tasks, assigned and delegated
Ability to manage resources
Ability to solve problems effectively
Ability to work with residents/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences.
Ability to serve as a role model to residents/residents.
Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards
Ability to complete written forms and reports in an accurate and timely manner.
Ability to communicate effectively with staff, residents/residents, families, and the public.
Ability to prepare accurate and timely documentation, reports and other written material as assigned.
Ability to secure the cooperation of and work effectively with others.
Ability to work independently, and to conform to all applicable safety and accountability measures.
Ability to actively looking for ways to help people, be compassionate and hopeful.
Ability to talk to others to effectively convey information.
Ability to listen to what other people are saying and asking questions as appropriate.
Ability to identify the nature of problems and propose solutions.
Ability to report for work as scheduled on a consistent basis.
Ability to understand and adhere to internal and external laws, rules, and policies.
High School diploma or GED plus 6 years human services experience including some supervisory experience helpful.
College credits can be substituted for up to 4 years of experience (1 year of college = 1 year of experience.

Nice To Haves

some supervisory experience helpful

Responsibilities

Assists in Providing Clinical Services
Assign and coordinates staff activities.
Provides oversight for assigned shift.
Ensure staff operate according to all government regulations and ICL policies and procedures.
Responsible for ensuring accuracy of and timely completion of required documentation.
Ensures appropriate crisis intervention occurs as needed.
Ensure staff receive relevant information regarding program operations.
Provides direct care coverage as needed.
Assists in the admission and orientation of new residents.
Assists in Directing and Supervising Staff
With the Operations Director’s authority establishes and maintains work schedules in accordance with ICL policies and procedures.
Ensures assigned staff’s compliance with agency time and attendance policy.
Conducts staff supervision in accordance with division expectations and ICL procedures.
With the Operations Director’s approval conducts disciplinary action as needed.
Assists in the recruitment, selection, training and orientation of new employees.
Assists in Providing Quality Management Oversight
Assists in ensuring program is in compliance with all state and federal regulations and all ICL policies and procedures.
Ensures that Plans of Corrective Action are implemented and adhered to.
Regularly reviews and monitors staff activities and makes recommendations to Operations Director.
Participates in all activities to improve quality of services provided.
Other tasks reasonably related to the job, as assigned.