Senior House Manager of Programming

Dwell Recovery•New York, NY

9d•Onsite

About The Position

Since 2020, dWELL has been an affirming recovery housing program on a mission to support young adults in their transition to independence through residences and a community-based approach that supports growth and healing. We provide a personalized, foundational, skills-based model that helps young adults pursue their individual life goals. We are looking for a passionate, detail-oriented, and innovative Senior House Manager of Programming to join our New York City team and contribute to our goal of making a difference. Position Summary: The Senior House Manager of Programming plays an active, resident-facing role in creating structure, engagement, and community within dWELL’s recovery housing program. This position supports residents through direct case management, daily interactions, home visits, programming facilitation, and community-based activities that promote recovery, independence, life-skills development, and meaningful participation. In addition to direct resident support, this role designs, implements, and evaluates structured recreational, educational, and skill-building programs that are responsive to the needs of the resident population and support residents’ developmental, therapeutic, and life-skills goals. The position focuses on fostering a dynamic environment through recreational, educational, and skill-building activities that enhance overall quality of life.

Requirements

Bachelor's (required) MA/MS (preferred) - Either or both in social science field
At least 3 years related experience with Substance Use Disorders and 12-Step Recovery Model
At least 3 years of related experience in adolescent or young adult treatment center
At least 3 years experience of experience in Mental Health Facility, Program Management; Crisis Management
Must have strong supervisory or managerial experience, with a proven ability to lead and develop a team
Strong understanding of recovery principles, trauma-informed care, motivational approaches, and crisis intervention.
Excellent written and verbal communication skills.
Strong organizational and multitasking abilities with attention to detail.
Ability to maintain professionalism, boundaries, and composure in a fast-paced environment.
Ability to lift 20–40 lbs occasionally.
Ability to stand, walk, or respond quickly during emergencies.
Ability to walk multiple levels of stairs multiple times daily.
Must be able to complete facility rounds and inspections.
Must be able to perform extensive standing, walking, and climbing; to lift up to 50bs. regularly, to transport and stock assigned supplies and materials.
Must be able to bend, stoop, and climb to reach materials.

Nice To Haves

CPR Certification

Responsibilities

Actively engage with residents in the house and community to promote connection, participation, accountability, and independent living skills
Facilitate and co-facilitate resident programming, including life-skills workshops, community meetings, meals, outings, recreational activities, and other structured engagement opportunities
Create structure and consistency within the residential community by supporting daily routines, scheduled programming, and resident participation
Provide direct resident-facing support through home visits, parent calls, case management check-ins, community engagement, and crisis support as needed
Serve as a primary case management contact for a caseload of approximately 5 to 7 residents
Support residents in working toward individualized developmental, therapeutic, recovery, and life-skills goals
Help plan, coordinate, and maintain programming schedules for activities, workshops, groups, outings, and community events
Partner with House Managers to ensure programming is delivered consistently and residents are encouraged to participate meaningfully
Monitor resident participation and engagement, using feedback and observation to strengthen programming and resident support
Support medication adherence by ensuring residents are taking medications as prescribed, assisting with refill coordination, and overseeing weekly pill organization
Provide oversight to House Managers to ensure medication-related responsibilities are completed consistently and appropriately
Assist with crisis intervention and provide resident support during urgent situations as needed
Participate in monthly leadership on-call rotation, providing emergency support onsite and by phone to staff as needed
Supervise House Managers, including providing guidance, performance management, coaching, and professional development support
Attend treatment team meetings regularly
Co-facilitate Transitional Living Program staff meetings
Participate in dWELL Senior Leadership meetings
Perform other duties and responsibilities as assigned to support resident care, program operations, and the overall needs of the dWELL community