Senior Hotel Valet Manager - Auburn AL

Parking Management•Auburn, AL

About The Position

The Senior Guest Service Manager oversees valet operations across multiple locations or high-volume properties, ensuring exceptional service, operational efficiency, and strong team leadership. The manager oversees staff, optimizes workflows, maintains client relationships, and ensures compliance with company policies and safety regulations. This role serves as the main point of contact for property owners, hotel management, and executive leadership to deliver a seamless valet experience. The position leads and manages valet operations by delivering outstanding guest service, optimizing efficiency, and driving financial performance. It focuses on staff development, operational excellence, and customer satisfaction, while maintaining a safe, professional, and organized valet operation and continuously improving service quality and business growth. The role is full-time and exempt. Travel may be required for site visits, performance oversight, issue resolution, and new account launches. Flexible hours may be needed, and occasional travel may be required. Employees may need to use a personal cell phone for work-related communication and applications; reimbursement follows company policy. Employment is at-will, and a 120-day introductory period applies.

Requirements

High school diploma or GED.
At least five years of supervisory experience in parking, hospitality, or a similar customer service field.
Valid driver’s license and reliable transportation.
Maintain an acceptable motor vehicle record, with no more than three moving violations within a three-year period.
Pass and maintain a clean background check.
Strong hospitality, customer service, and professional communication skills, including active listening and personalized guest assistance.
Ability to build client relationships, understand client needs, promptly resolve issues, anticipate requirements, and coordinate strategies across locations.
Analytical and problem-solving ability, including analyzing revenue and payroll, identifying discrepancies, resolving inefficiencies, and improving performance and accuracy.
Training and leadership skills, including hands-on coaching, team building, accountability, clear communication, and employee engagement across multiple sites.
Knowledge of training methods, operational software, and leadership principles.
Ability to manage payroll and scheduling with a focus on overtime control and labor-cost efficiency.
Ability to perform the essential duties satisfactorily, with reasonable accommodation where applicable.
Ability to use personal cell phones for work-related communication and applications as needed.

Nice To Haves

Additional training or certifications in leadership or business management.
No special certifications are necessary for the position.

Responsibilities

Serve as the primary contact for each property, meet contractual obligations, address concerns, foster communication and trust, and identify opportunities to improve services and grow business.
Manage scheduling, staffing, and quality assurance across locations to support smooth daily operations.
Conduct site visits to identify and resolve issues, maintain equipment, improve processes, and uphold consistent customer service standards.
Monitor site-level revenue, payroll, and expenses; identify trends and irregularities; and work with the Regional Director on cost control and accurate record-keeping.
Recruit, train, and coach hourly associates, set performance expectations, model professionalism, enforce company policies, and support employee satisfaction and customer service.
Provide regular management reports on progress, challenges, and account needs, and communicate promptly during emergencies or urgent situations.
Oversee team performance and involve staff in planning, decision-making, and process improvement.
Provide regular feedback, support skill development and professional growth, and seek and apply feedback from internal and external customers.
Promote a culture of quality and continuously improve processes, services, and supervisory skills.
Attend required staff meetings and complete assigned training modules in a timely manner.
Work flexible hours when needed and travel occasionally as required.
Perform other tasks as assigned to support operational and financial objectives.
Manage payroll with attention to scheduling and overtime control, and guide managers in creating efficient schedules that optimize labor costs.
Provide professional guest service, active listening, and personalized assistance to create a welcoming experience aligned with company standards.

Benefits

Medical, vision, and dental insurance upon eligibility.
401(k) upon eligibility.
Life insurance and critical illness supplemental insurance.
Bonus opportunities.
Internal leadership development program.
Paid time off.
Paid training.
Tuition assistance through Bellevue University, up to $5,250 per year.
Nationwide discounts through Perks at Work.
Military-friendly employer.
Reimbursement for work-related personal phone usage according to company policy.
State-specific required and FMLA paid leave, including sick leave and state paid family leave where applicable.