Senior Hotel Valet Manager - Auburn AL

Parking Management Company•Auburn, AL

About The Position

The Senior Guest Service Manager oversees valet operations across multiple locations or high-volume properties, ensuring exceptional guest service, operational efficiency, and effective team leadership. The role manages staff, optimizes workflows, maintains client relationships, and ensures compliance with company policies and safety regulations. It serves as a primary point of contact for property owners, hotel management, and executive leadership to deliver a seamless valet experience. The position leads valet operations with an emphasis on guest service, operational efficiency, financial performance, staff development, and customer satisfaction. The manager is responsible for site-level operations, team performance, client communication, financial and administrative oversight, and continuous service improvement. Travel between locations may be required, and flexible hours may be needed. The manager may need to use a personal cell phone for work-related communication; reimbursement follows company policy. The role is classified as exempt and is full-time. Compensation is salary with potential bonus opportunities, which may vary by market and experience. A 120-day introductory period applies, and employment is at will.

Requirements

High school diploma or GED.
At least five years of supervisory experience in parking, hospitality, or a similar customer-service field.
Valid driver’s license and reliable transportation.
Maintain an acceptable motor vehicle record, with no more than three moving violations within a three-year period.
Pass and maintain a clean background check.
Professional communication, active listening, and personalized guest-service skills.
Ability to build client relationships, understand client needs, resolve issues, and coordinate across locations.
Analytical and problem-solving ability, including analyzing revenue and payroll, identifying discrepancies, and improving operational accuracy and efficiency.
Training, coaching, leadership, and team-building skills.
Knowledge of training methods, operational software, and leadership principles.
Ability to manage payroll scheduling and overtime control.
Ability to perform the essential duties satisfactorily, with reasonable accommodation where applicable.

Nice To Haves

Additional training or certifications in leadership or business management.

Responsibilities

Serve as the primary contact for each property, meet contractual obligations, address concerns, build stakeholder relationships, and identify service-improvement and business-growth opportunities.
Manage scheduling, staffing, and quality assurance for daily operations across locations.
Conduct site visits to identify and resolve issues, maintain equipment, improve processes, and uphold customer-service standards.
Monitor site-level revenue, payroll, and expenses; work with the Regional Director on cost control and accurate record-keeping.
Recruit, train, and coach hourly associates; set performance expectations, model professionalism, and enforce company policies.
Provide management with regular reports and updates on progress, challenges, and account needs.
Travel as needed to oversee site performance, resolve challenges, and support new account launches.
Coordinate operational matters using a personal cell phone when needed, in accordance with company policy regarding reimbursement.
Involve staff in planning, decision-making, and process improvement while taking responsibility for team performance.
Provide regular feedback, support skill development and professional growth, seek and apply customer feedback, and improve processes and supervisory skills.
Attend required staff meetings and complete assigned training modules in a timely manner.
Work flexible hours and undertake occasional travel as operational needs require.
Complete other tasks as assigned to support operational and financial objectives.
Manage payroll scheduling and overtime control, and guide managers in creating efficient schedules that optimize labor costs.