Senior Hotel Operations Manager - Sky Suites Aria

MGM Resorts International

12d • Onsite

About The Position

The Senior Hotel Operations Manager provides strategic leadership for the Front Desk team at Sky Suites Aria, ensuring operations align with elevated service standards and brand expectations. This role leads the hotel management team in achieving operational and financial goals, including labor management and overall performance. The Senior Hotel Operations Manager ensures high customer satisfaction and exceptional guest experiences in alignment with MGM Resorts service standards and company policies.

Requirements

• Must be a minimum of 21 years of age required
• 2 + years of prior relevant experience required
• Technical knowledge and experience with Opera (or LMS for CCLV) required
• Ability to work varied shifts, including weekends and holidays required

Responsibilities

• Works closely with VP and Director of Hotel Ops to implement strategic Initiatives provided by Hotel Strategy CoE for hotel operations.
• Leads the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team.
• Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development.
• Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company’s service standards.
• Interviews, selects, trains, supervises, counsels and coaches hotel operations staff for the efficient operation of the department.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed