Hotel Operations Manager

Gravity Haus • Missoula, MT

20h • Onsite

About The Position

We’re looking for a hands-on, people-focused Hotel Operations Manager to help lead the day-to-day operations of the property. This role serves as a key partner to the General Manager and is responsible for ensuring seamless execution across departments, delivering exceptional guest experiences, and supporting team performance. This is an ideal opportunity for someone ready to step into a broader leadership role—combining operational oversight, team leadership, and business accountability.

Requirements

• 3–6+ years of hotel or hospitality operations experience
• Prior leadership experience (Supervisor, Manager, or Assistant Manager level)
• Experience overseeing multiple departments (Front Desk, Housekeeping, or F&B preferred)
• Familiarity with hotel systems (PMS, scheduling tools, etc.)
• Strong problem-solving and decision-making skills
• A strong operator who thrives in a fast-paced hospitality environment
• A hands-on leader who leads by example and builds trust with teams
• Highly organized with the ability to balance multiple priorities
• Comfortable managing both people and processes
• A clear communicator who can work across departments effectively
• Passionate about delivering great guest experiences
• Bachelor’s degree preferred; equivalent work experience considered.

Responsibilities

• Partner with the General Manager to oversee daily hotel operations, including Front Office, Housekeeping, and other guest-facing areas
• Lead, coach, and support department managers and hourly team members to drive performance and engagement
• Ensure a consistently high level of guest experience and service standards
• Monitor and manage key operational metrics, including labor, productivity, and guest satisfaction scores
• Support scheduling, staffing plans, and day-to-day operational needs across departments
• Step in as manager-on-duty as needed, handling escalations and ensuring smooth operations
• Assist with budgeting, forecasting, and cost control initiatives
• Drive operational consistency, process improvement, and accountability across teams
• Support hiring, onboarding, and training efforts to build a strong, high-performing team

Benefits

• health insurance
• a 401(k) with company match
• an All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees