Attendant Room Suites Hotel

IHG•Cleveland, OH

3d•Onsite

About The Position

As a Room Attendant, you will make sure our rooms and suites are always 'fresh and welcoming' for our guests after a busy day at work – creating a haven for them to escape and relax in - or get a bit of last minute work done. You will make sure our rooms are always at their best, with standards to meet, but it's down to you to make that room special and memorable for guests. You will be happy to help if someone needs a toothbrush or directions for example. Keep your supervisor updated on room service progress and alert them to any repairs needed. Follow our established safety procedures at all times and wear protective equipment when needed. Keep on top of supplies and amenities and always try to minimise waste. Reunite items with owners and log any lost and found property. Wear your uniform with pride. Other ad-hoc duties may arise when we have to pull together to get a task done. Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping. Report, turn in, and/or log all lost and found items according to established procedures. Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. May regularly assist with deep cleaning projects. May have turndown duties. May assist with other duties as assigned.

Requirements

Physical role requiring being on your feet most of the day.
Fitness is important.
Strength to occasionally lift items up to 50 pounds / 23 kilograms and/or push/pull heavy objects.
Ability to bend and kneel to complete some activities.
Literacy skills - reading, writing and basic maths skills.
Flexible attitude to shifts, including nights, weekends and/or holidays.

Responsibilities

Make sure rooms and suites are always 'fresh and welcoming' for guests.
Make rooms special and memorable for guests.
Help guests with requests like toothbrushes or directions.
Keep supervisor updated on room service progress and alert them to any repairs needed.
Follow established safety procedures and wear protective equipment when needed.
Keep on top of supplies and amenities and minimise waste.
Reunite items with owners and log any lost and found property.
Wear uniform with pride.
Perform other ad-hoc duties as needed.
Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping.
Report, turn in, and/or log all lost and found items according to established procedures.
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
Assist with deep cleaning projects.
Perform turndown duties.
Assist with other duties as assigned.