REVELxp - Senior Hospitality Manager, UNC Chapel Hill
About The Position
REVELXP is a premier sports hospitality company that partners with college and professional teams, as well as major sporting events, to deliver exceptional fan experiences. These experiences include full-service tailgates, premium hospitality events, and exclusive ticket packages. REVELXP also offers comprehensive hospitality solutions such as event staffing, event management, premium hospitality management, and venue installations to its partners. The company is experiencing rapid growth and is seeking goal-oriented, purpose-driven, high-energy individuals. REVELXP aims to redefine game day by creating memorable experiences that foster fan passion, drive attendance, and build loyalty for sports and entertainment brands globally. The company believes in the community-building power of sports and strives to amplify the social experience around game days. REVELXP offers diverse opportunities in hospitality, operations, and revenue generation within a fast-paced, fun environment that fosters true partnerships with professional sports properties. The team is looking for innovative self-starters eager to reshape fan experiences nationwide. REVELXP operates based on core values of service, entrepreneurship, and joy.
Requirements
- Bachelor's degree or equivalent experience
- 5-8 years of relevant experience in customer service and hospitality roles
- Proficiency in Microsoft Office programs required
- Experience leading and training part-time and/or full-time customer service staff
Nice To Haves
- Working knowledge of creative platforms preferred
- A love of college sports is a big plus
- Exemplifies a Servant leadership style of working with others
- Shows a passion for customer care and company offerings
- Possess a self-starter and solutions-oriented mentality and a strong desire to achieve top results with a positive ‘can-do’ attitude
- Communicate professionally and proactively engaging with multiple communication models and platforms
- Maintain a strong attention to detail
- Effectively receive and apply feedback and direction
- Work collaboratively and proactively across departmental functions, exhibiting flexibility and adaptability in a team environment
Responsibilities
- Develop and manage the annual budget for luxury suites and club level areas for all sports venues where premium seating exists
- Oversee all game-day operations in premium seating areas, including management of security, catering, maintenance, and custodial service providers
- Manage all aspects of an on-campus satellite office
- Prepare, negotiate, and ensure fulfillment of contracts with vendors and service providers
- Recruit, hire, train and supervise all staff, including but not limited to assistant managers, one-two interns, and a game day student staff
- Design and produce effective communication media, including client service guides, menu portfolios, web-based communication, newsletters, and other correspondence
- Communicate successfully with athletic department regarding the following: presentation of proposed operating budget; provision of pre-season report detailing maintenance and facility problems; provision of post-game reports detailing operational and maintenance issues; presentation of year-end report
- Create and implement procedure for booking, rental, and operation of off-season/outside events in designated athletic facilities
- Establish and maintain positive relations with diverse groups, including donors and seat holders, vendors, and university administration
- Develop requests for proposal and evaluate vendors, when requested by the athletic department
- Assist in project coordination at conference championship fan events, when requested
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
