Senior Health Care Support Worker (HART) #1160

Douglas Macmillan Hospice

7d•$26,091•Hybrid

About The Position

This is an exciting opportunity for Senior Health Care Support Workers to join our HART Team and support our NEW virtual ward. The HART (Hospice Advice, Response and Team) is already a well-established and valued multidisciplinary service, delivering an advice line and rapid response service to support patients, families, and healthcare professionals. Working as part of a highly skilled multidisciplinary team, you will help deliver safe, timely and compassionate care at home, supporting telephone advice, rapid response activity and face-to-face assessments where required. Guided by clinical nurse specialists, specialist paramedics and medical practitioners, you will provide hands-on care, undertake patient observations and assessments, support agreed care plans, and contribute to the smooth coordination of patient access and flow across the Virtual Ward and wider community services. We are looking for someone who is experienced, compassionate and confident who can respond calmly and effectively in time-critical situations. You will be a strong communicator, able to work collaboratively with colleagues, patients, families and healthcare professionals. The successful candidate will be flexible, proactive and organised, with the ability to adapt to changing priorities, support coordinated care across services and maintain high standards of dignity, safety and comfort for patients with complex palliative and end-of-life care needs.

Requirements

Experienced, compassionate and confident
Able to respond calmly and effectively in time-critical situations
Strong communicator
Able to work collaboratively with colleagues, patients, families and healthcare professionals
Flexible, proactive and organised
Ability to adapt to changing priorities
Ability to support coordinated care across services
Ability to maintain high standards of dignity, safety and comfort for patients with complex palliative and end-of-life care needs
Must have the right to work in the UK

Responsibilities

Provide hands on care and support to help patients in accordance with agreed care plans
Provide telephone and face-to-face support to patients and families, including bereavement calls
Observe, report and escalate changes in patient condition appropriately
Support referrals and audits to enable holistic patient care
Maintain accurate, timely and confidential patient records
Work collaboratively as part of a multidisciplinary community team
Attend mandatory training and palliative care education