Senior Hardware Product Quality Manager, PQM

NVIDIA•Santa Clara, CA

10d•$168,000 - $322,000•Onsite

About The Position

NVIDIA is seeking a Senior Hardware Product Quality Manager (PQM) for an individual-contributor role supporting datacenter hardware quality initiatives in Santa Clara, California. The role collaborates with internal and external customers to address complaints, builds deep technical expertise in NVIDIA products, and coordinates internal teams to drive effective issue resolution. The position serves as an issue manager for critical incidents, coordinating across engineering teams to resolve problems promptly and maintain operational continuity. It also involves regular customer quality meetings, quality metric reporting, customer audits, customer-facing presentations and 8D reports, and leadership of internal and cross-functional problem-resolution efforts. The expected base salary is $168,000–$258,750 for Level 4 or $200,000–$322,000 for Level 5. The role is eligible for equity and benefits. Applications will be accepted at least until November 3, 2026. This posting is for an existing vacancy.

Requirements

Bachelor's or master's degree from a leading university in electrical engineering, quality, or a related technical field, or equivalent experience.
At least 8 years of demonstrated experience in an electronics customer quality role.
Customer interface experience.
Ability to quickly comprehend technical details relevant to customer complaints.
Excellent proficiency with 8D problem-solving tools and methods.
Excellent written and oral communication skills.
Strong social skills, a logical approach to problem solving, good time management, and task prioritization.
Strong organizational and program management skills, including experience coordinating across multiple engineering and business teams.
Proficiency with MS Office software, data analytical tools, and email communications.

Nice To Haves

Background in semiconductor manufacturing processes, including silicon fabrication, package assembly, and final test.
Knowledge of SMT and PCBA manufacturing practices and controls.
Background in electronics reliability standards at the component, board, or system level.
Knowledge of server system hardware and its design, development, architecture, failure analysis, or testing.
Close working relationships with customer quality teams and experience applying structured problem solving to resolve their issues.

Responsibilities

Participate in weekly and monthly quality conference calls and face-to-face meetings.
Track key quality metrics and regularly report them to the quality engineering team and internal management.
Coordinate and participate in customer audits at NVIDIA headquarters and contract manufacturers.
In critical customer issues, quickly understand technical details, identify critical elements, and provide direction to the working team.
Interpret results from technical activities and formulate responses for customers.
Prepare customer presentations covering complaint status, root cause, risk assessments, corrective and preventive actions, and recovery plans.
Write and review 8D reports for customers.
Manage critical incidents and coordinate multiple engineering teams to support timely resolution and operational continuity.
Drive internal problem resolution by providing leadership and direction.
Coordinate with internal and external engineering teams to determine root causes of customer quality issues.