Senior Hardware Product Quality Manager, PQM

NVIDIA•Santa Clara, CA

11d•$168,000 - $322,000•Onsite

About The Position

NVIDIA is seeking a Senior Hardware Product Quality Manager (PQM) in an individual contributor role to support its datacenter hardware quality initiatives. The position is based in Santa Clara, California. The PQM collaborates with customer-facing teams to address customer complaints, builds deep technical expertise in NVIDIA products, and coordinates with internal teams to drive effective issue resolution. The role involves monitoring quality metrics, applying statistical analysis to quality and reliability data, managing critical customer incidents, and communicating issue status and resolution plans to customers. The PQM also identifies opportunities to accelerate quality workflows with AI and guides the integration of AI-enabled tools into quality management processes.

Requirements

BS or MS degree from a leading university in electrical engineering, quality, or a related technical field, or equivalent experience.
At least 8 years of demonstrated experience in an electronics customer quality role.
Customer interface experience.
Ability to quickly comprehend technical details relevant to customer complaints.
Excellent proficiency with 8D problem-solving tools and methods.
Excellent written and oral communication skills.
Strong social skills, a logical approach to problem solving, good time management, and task prioritization.
Strong organizational and program management skills, including experience coordinating across multiple engineering and business teams.
Proficiency with MS Office software, data analytical tools, and email communications.

Nice To Haves

Background in semiconductor manufacturing processes, including silicon fabrication, package assembly, and final test.
Knowledge of SMT and PCBA manufacturing practices and controls.
Background in electronics reliability standards at the component, board, or system level.
Knowledge of server system hardware and its design, development, architecture, failure analysis, or testing.
Close working relationships with customer quality teams and experience using structured problem solving to address their issues.

Responsibilities

Participate in weekly and monthly quality-related conference calls and face-to-face meetings.
Track key quality metrics and provide regular reports to the quality engineering team and internal management.
Use statistical methods to analyze quality and reliability data, identify trends, and develop projections for risk assessment and corrective actions.
During crises or customer-critical issues, quickly understand technical details, identify critical elements, and provide direction to engineering teams.
Assess results from technical activities and formulate responses for customers.
Create customer presentations covering root-cause status, risk assessments, corrective and preventative actions, and recovery plans for complaints.
Write and review 8D reports for customers.
Serve as issue manager for critical incidents, coordinating across engineering teams to drive timely resolution and ensure operational continuity.
Drive internal problem resolution by providing leadership and direction.
Identify opportunities to accelerate PQM workflows with AI and guide integration of AI-enabled tools into quality management processes.