Senior Group Sales & Service Representative

Co-operators • Regina, SK

8h • CA$49,054 - CA$81,756 • Hybrid

About The Position

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities. As the Senior Group Sales & Service Representative you support our distribution partners in the delivery of value-added benefits and superior service to Advisors and Plan Sponsors.

Requirements

• 2 years of Group Insurance and/or client services experience.
• Thorough knowledge of group benefits and product offerings, including an understanding how federal and provincial health and disability plans impact private insurance plans and what risk factors effect group benefits.
• Must have a valid driver’s license

Nice To Haves

• Post-secondary diploma in a related discipline is an asset.
• GBA Designation or working towards the designation is an asset

Responsibilities

• Executing the implementation of new business, including liaising with various business units and conducting client onboarding sessions.
• Deliver presentations to employee groups to facilitate enrolment and/or introduce their Group Benefits (in person or remote).
• Meet with plan administrators to train and educate them on effective methods of plan administration.
• Lead customer workshops and training around product updates & new features.
• Build and maintain successful and lasting relationships with existing and potential clients.
• Respond to benefit plan inquiries and resolve escalated inquiries from Plan Sponsors, Advisors/Consultants and internal department contacts.
• Initiate Amendment requests for existing groups ensuring that information is complete and outstanding requirements are obtained
• Provide expertise on Co-operators’ digital experience for group benefits clients and highlight key features and functionality
• Support group benefits clients in driving adoption of our digital tools and experiences among their plan members
• Coordinate the renewal process, including rate confirmation and preparation of finalized renewal documentation.
• Sharing expertise and supporting the team and business partners in order to meet business needs and making recommendations to improve effectiveness.

Benefits

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• Competitive salary and incentive programs
• Comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree