Senior Group Sales Manager

HEI Hotels & Resorts•San Antonio, TX

1d•Onsite

About The Position

Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded. Responsible for soliciting new group sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental. This role involves maximizing revenue by selling all facets of the hotel, both orally and in written form to previous, current, and potential clients. The Senior Group Sales Manager will handle account details so that all pertinent aspects of solicitation and closing are complete and documented, and coordinate various departments’ participation in servicing accounts. The role also requires developing and conducting persuasive verbal sales presentations to prospective clients, and preparing information for, meeting with, and entertaining clients as deemed appropriate by potential business from that account. Communication, both verbally and in writing, is key to providing clear direction to all departments in the hotel to ensure a high quality of service to customers. The position involves preparing correspondence to customers, internal booking reports, and file maintenance, as well as participating in daily business review meetings, pre-convention meetings, training, and other sales-related meetings as required. Attendance at trade shows, community events, and industry meetings is also expected. A strong understanding of market trends, competition, and key customers of the hotel is essential. The role requires compliance with attendance rules and availability to work on a regular basis, and performing any other job-related duties as assigned.

Requirements

3+ years of past sales experience preferred.
Must have experience at a similar size and quality hotel.
Ability to adapt communication style to suit different audiences.
Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi.
Advanced knowledge of sales skills, revenue management, training, and motivation of peers.
Advanced knowledge of hotel and competitive market.
Ability to execute appropriate action plans.
Desire to participate as part of a team.
Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
Leadership skills to motivate and develop staff and to ensure accomplishment of goals.
Able to set priorities, plan, organize, and delegate.
Written communication skills to be concise, well organized, complete, and clear.
Ability to work effectively under time constraints and deadlines.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication.
Produce room, banquet, and room rental revenue through directly soliciting business via aggressive prospecting, making presentations, developing contracts, negotiating, and closing sales.
Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current, and potential clients.
Handle account details so that all pertinent aspects of solicitation and closing are complete and documented.
Coordinate various departments’ participation in servicing accounts.
Develop and conduct persuasive verbal sales presentations to prospective clients.
Prepare information for, meet with, and entertain clients as deemed appropriate by potential business from that account.
Communicate both verbally and in writing to provide clear direction to all departments in the hotel to ensure high quality of service to customers.
Prepare correspondence to customers, internal booking reports and file maintenance.
Participate in daily business review meetings, pre-convention meetings, training and other sales-related meetings as required.
Attend trade shows, community events and industry meetings.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.