Senior Group Manager, Warranty Technical Operations

Hyundai Motor Company•Fountain Valley, CA

1d•$137,025 - $203,000•Onsite

About The Position

At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package. It’s time you rethink what you expect from an employer. At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.

Requirements

Must be a high school graduate.
Ten or more years of relevant experience, of which at least eight years of directly related experience in OEM service.
Three or more years of technical supervisory experience required.
Thorough automotive technical knowledge required.
Excellent interpersonal skills.
Excellent presentation skills.
Strong written and oral communication skills.
Ability to manage multiple, complex programs simultaneously.
This requires possession of a valid state driver’s license and good driving record.

Nice To Haves

Bachelor’s degree preferred.
Master’s degree a plus.

Responsibilities

Lead the Warranty Prior Approval (PA) and Post Claim Review (PCR) Operation to review and authorize or decline high cost / priority warranty and campaign claims prior to work being completed and before paying claims.
Lead the Warranty Technical Center(s) operation to request and evaluate post repair parts to confirm dealer compliance with warranty policy, Technical Service Bulletins (TSBs) and identify opportunities to validate proper repair, lower repair costs, and increase product quality.
Support achieving company objectives for Fix Right First Time in support of benchmark levels of Service Satisfaction/CSI and Total Cost of Quality including warranty cost.
Support NHTSA compliance through effective support of recall/campaign completion and repair validation.
Develop and operate an omnichannel PA/PCR support model, including strategy, systems, and staffing, to provide dealers with timely and accurate claim guidance.
Lead the Warranty Technical Center by directing parts returns, evaluating post-repair parts, ensuring warranty compliance, and applying dealer chargebacks as needed.
Partner closely with the Warranty team to align and continuously improve warranty policies and procedures.
Drive operational efficiency through waste elimination, process simplification, and streamlining complex workflows.
Lead the adoption of AI and intelligent automation to reduce manual effort and enable scalable, data-driven operations.
Collaborate with Field Technical Operations and Quality & Service Engineering to enhance TSIs, diagnostic tools, TSBs, and special tools; escalate issues requiring fixes or improvements.
Ensure all teams identify and report potential safety issues in accordance with NASO processes and support investigations with data sharing.
Develop internal and external staffing strategies; recruit, train, motivate, and retain talent in alignment with HMA policies.
Create and manage business plans and budgets; track performance and adjust resources as needed.
Select, contract, and manage vendors, including RFPs, scope definition, performance management, and payment approvals.
Partner cross-functionally with Service, CX, Quality, After-Sales, Sales, Field Ops, and Retail Training to achieve business objectives.
Lead employee performance management, coaching, career development, travel approvals, and policy governance aligned with division objectives.

Benefits

Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
Holiday Pay - the company shuts down with pay between Christmas and New Years.
Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
401(k) retirement plan with Employer Match
Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
Vacation and sick time off
Employer-paid basic life and disability coverage, including Paid-Family Leave.
Mental health, wellbeing, and employee assistance program
Health advocate (support)
Education Reimbursement program: Up to $5,250 per year for employees seeking higher education degrees.
External Training and Development Programs