Senior Group Director Boutique Excellence, Northeast

CHANEL • New York, NY

1d • $138,000 - $170,000 • Hybrid

About The Position

CHANEL is seeking a Senior Group Director, Boutique Excellence, for the Northeast Region to lead regional execution of Boutique Excellence priorities across Retail Operations, Performance, and Transformation. Reporting to the Head of Boutique Excellence, USA, with a dotted-line relationship to the Head of Retail, Northeast, this leader connects corporate Boutique Excellence teams with the regional retail organization. The role translates operational standards, performance priorities, and transformation initiatives into clear, practical, and consistent execution across Fashion Boutiques, lease doors, and Multi-Brand Select locations.

The Senior Group Director partners with regional retail leadership to strengthen operational excellence, enable data-informed decisions, support planning cycles, and ensure initiatives are effectively embedded in the field. The position is hybrid, requires at least three days per week in boutiques, and candidates must reside within the Northeast Region. Travel of up to 50% is required.

Requirements

• Bachelor’s degree required.
• At least 10 years of progressive retail leadership experience, including multi-store operations leadership.
• Ability to lead through influence and partner effectively with senior retail, corporate, and cross-functional stakeholders.
• Strong business acumen, including experience with budgeting, forecasting, sales planning, headcount planning, reporting, and retail performance metrics.
• Expertise in retail operations and inventory controls, including reconciliation, cycle counts, shrink, and inventory processes.
• Strong analytical skills and proficiency in Excel, PowerPoint, and business-intelligence reporting tools.
• Ability to lead change, translate strategy into field execution, and manage multiple initiatives in a fast-paced environment.
• Candidates must reside within the Northeast Region.
• Ability to travel up to 50%.
• Hybrid role requiring a minimum of three days per week in boutiques.

Nice To Haves

• Experience in performance management, planning, or transformation.
• RFID knowledge.

Responsibilities

• Serve as the Northeast regional leader and primary liaison for Boutique Excellence, aligning corporate priorities with the needs of the regional retail organization.
• Partner with the Head of Retail, Senior Group Directors of Retail, and boutique leaders to establish priorities, drive accountability, and support consistent execution.
• Build a connected regional community across boutiques, lease locations, and Multi-Brand Select locations by sharing best practices and strengthening consistent ways of working.
• Translate regional feedback, business needs, and opportunities into actionable insights for the corporate Boutique Excellence team.
• Lead regional operational excellence across boutique standards, inventory controls, Heart of House capabilities, asset protection, maintenance, systems, and policy adherence.
• Conduct boutique visits, audits, training, and coaching to identify opportunities, reinforce standards, and support continuous improvement.
• Oversee operational readiness for boutique openings, moves, closures, inventories, and key business events.
• Partner with cross-functional teams to resolve operational challenges, simplify processes, improve the employee experience, and support the client journey.
• Build the capability of regional Operations leaders through hiring, onboarding, development, succession planning, and performance support.
• Partner with the corporate Boutique Excellence Performance team and regional retail leadership on performance management, reporting, and planning.
• Support annual budgets, forecasts, quarterly goal-setting, and regional performance reviews.
• Coordinate boutique-level sales allocation and support regional headcount planning in partnership with Retail, Finance, and Human Resources.
• Consolidate commercial, operational, and people data to provide regional leaders with performance insights, risks, and opportunities.
• Monitor sales, productivity, inventory accuracy, shrink, damages, operational costs, and workforce metrics, and support action planning as appropriate.
• Partner with the corporate Boutique Excellence Transformation team to deploy strategic initiatives and new ways of working across the Northeast Region.
• Embed transformation initiatives in boutiques through planning, field communication, training, adoption support, and follow-up.
• Collect, synthesize, and communicate field feedback, including risks, resource considerations, and opportunities to improve rollout and long-term adoption.
• Work with the Group Director of Transformation to maintain an integrated field cadence and retail calendar that accounts for boutique capacity, business priorities, and available resources.
• Champion change management and help boutique teams understand the purpose, value, and practical application of new initiatives.

Benefits

• Dedicated paid time off for wellbeing, including a two-week August office closure and a wellbeing fund.
• Family and caregiving benefits, including parental leave, fertility support, MilkStork, and Care.com membership.
• Paid time off policies that include vacation, holidays, sick days, and volunteer days.
• 401(k) and other incentives.
• Healthcare offerings including medical, dental, vision, MDLIVE virtual care, One Medical, flexible spending accounts for healthcare and dependent care, a health savings account, and an employee assistance program.
• Life insurance, accidental death and dismemberment coverage, short-term disability, long-term disability, Health Advocate, international business travel accident and medical coverage, and commuter transit and parking benefits.
• Employees are encouraged to take time off annually to volunteer through CHANEL Community, and CHANEL matches employee donations to select charitable organizations.
• In-house onboarding and leadership development programs, coaching, and online and live classes through the Bloom platform.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior