Senior Director, Operational Excellence

Sodexo • AUBREY, TX

6d • $156,230 - $242,550 • Remote

About The Position

Sodexo is seeking a Senior Director, Operational Excellence to support its Schools K-12 segment. This remote role includes up to 50% travel and focuses on identifying performance gaps, training and support needs, and behavioral trends to improve operational consistency and effectiveness.

The position guides operational strategy and support programs across a campus services portfolio. It coordinates operational initiatives, strengthens service standards, and supports field teams in delivering consistent, high-quality experiences. In collaboration with multiple functions, the role translates strategic priorities into practical frameworks that elevate operations, strengthen client partnerships, and improve student engagement. The work includes developing playbooks, training programs, and operational standards, as well as supporting initiatives related to service delivery, sustainability, wellness, and brand engagement.

The stated pay range is $156,230 to $242,550 per year. The position is eligible for Sodexo's incentive plan and variable compensation in addition to base salary.

Requirements

• Bachelor's degree or equivalent experience.
• 10 years of management experience.
• 7 years of related experience.
• Deep expertise in contract foodservice management.
• Strong P&L experience.
• Experience leading operations or operational excellence initiatives in multisite service environments such as campuses, hospitality, or retail.
• Experience developing standardized processes, training frameworks, and operational playbooks.
• Experience evaluating operational performance metrics and implementing operational improvements.
• Experience supporting business development through feasibility studies, pricing analysis, and operational insights.
• Experience guiding cross-functional collaboration across service operations, field leadership, and platform teams.

Responsibilities

• Identify performance gaps, training and support needs, and behavioral trends to improve operational consistency and effectiveness.
• Guide operational strategy and support programs across the campus services portfolio.
• Coordinate operational initiatives and strengthen service standards.
• Support field teams in delivering consistent, high-quality experiences.
• Translate strategic priorities into practical frameworks that elevate operations, strengthen client partnerships, and improve student engagement.
• Develop playbooks, training programs, and operational standards that drive consistent outcomes.
• Guide initiatives to improve service delivery, sustainability, wellness, and brand engagement across campuses.
• Evaluate operational performance metrics and implement improvements that enhance efficiency and service quality.
• Support business development efforts through feasibility studies, pricing analysis, and operational insights.
• Guide cross-functional collaboration across service operations, field leadership, and platform teams.

Benefits

• Medical, dental, and vision care
• Wellness programs
• 401(k) plan with matching contributions
• Paid time off
• Company holidays
• Career growth opportunities
• Tuition reimbursement
• Eligibility for Sodexo's incentive plan and variable compensation in addition to base salary

What This Job Offers

• Job Type: Full-time
• Career Level: Senior