Senior Director, Operational Excellence Manager

Corpay • Atlanta, GA

2d

About The Position

Corpay is hiring a Senior Director, Operational Excellence Manager within its Payables organization. In this player-coach role, the position manages a team of operational excellence professionals and leads enterprise-wide initiatives to simplify operations, improve customer experience, accelerate business growth, and realize the value of automation and artificial intelligence. The role combines operational excellence expertise with digital transformation, Lean Six Sigma, AI-enabled process optimization, and organizational change. It requires comfort with ambiguity, influence across organizational boundaries, and a focus on sustainable improvements that drive revenue, reduce costs, improve speed to market, and elevate performance.

The role reports to the VP, Operational Excellence and collaborates with Operations, Product Management, Technology, Finance, Sales, and Customer Success. It leads transformation initiatives, develops data- and financially supported recommendations, improves processes, identifies AI and automation opportunities, manages operational readiness and change, and measures business performance and outcomes. Corpay provides company-issued equipment, remote access, and formal hands-on training.

Requirements

• Bachelor's degree in Business, Engineering, Operations Management, or a related field.
• Lean Six Sigma Black Belt certification.
• 12 or more years of experience leading enterprise operational excellence, business transformation, or continuous improvement initiatives.
• Demonstrated experience applying AI, Generative AI, or intelligent automation to improve operational performance, enhance productivity, and deliver measurable business outcomes.
• Required experience with at least one of the following: Generative AI tools, AI-assisted business process redesign, intelligent workflow automation, AI productivity tools, AI prompt engineering, or digital transformation initiatives.
• Demonstrated success leading large cross-functional initiatives from strategy through implementation.
• Experience delivering measurable outcomes such as cost reduction, revenue acceleration, productivity improvements, or customer experience enhancements.
• Strong executive communication and presentation skills.
• Advanced analytical and problem-solving capabilities.
• Experience developing business cases supported by financial analysis and operational metrics.

Nice To Haves

• Experience with enterprise AI platforms such as ChatGPT Enterprise, Microsoft Copilot, Salesforce Agentforce, or similar, and ability to identify and implement AI use cases within business operations.
• Experience with process mining.
• Experience with Robotic Process Automation (RPA).
• Experience with workflow automation platforms.
• Experience with the Salesforce ecosystem.
• Experience with business intelligence tools such as Power BI or Tableau.
• PMP certification.
• Master's degree, MBA, or related degree.
• Experience in Financial Services, Payments, SaaS, or FinTech.
• Knowledge of Operational Readiness methodologies.
• Experience with customer experience transformation initiatives.

Responsibilities

• Manage a team of operational excellence professionals while serving as a player coach.
• Lead strategic operational transformation initiatives across multiple business functions.
• Partner with executive leadership to identify opportunities to improve revenue, reduce costs, improve customer experience, and increase operational scalability.
• Serve as an internal consultant, providing recommendations supported by data, financial analysis, and business cases.
• Conduct discovery workshops, value stream mapping, and current-state assessments.
• Lead Lean Six Sigma initiatives to eliminate waste, improve quality, and reduce operational complexity.
• Establish future-state operating models that enable sustainable growth.
• Identify opportunities to use AI, intelligent automation, workflow technologies, and digital capabilities to improve operational performance.
• Develop business cases for AI investments, including expected return on investment and productivity improvements.
• Evaluate emerging technologies and recommend scalable solutions.
• Champion responsible AI adoption and establish best practices across operational teams.
• Lead operational readiness planning for strategic initiatives.
• Develop implementation strategies, communications, training plans, and adoption metrics.
• Partner with business leaders to support successful deployment and long-term sustainability.
• Establish baseline metrics and measurable success criteria.
• Design executive dashboards and KPI reporting.
• Analyze operational trends and identify continuous improvement opportunities.
• Measure post-implementation results to validate business outcomes.
• Influence senior leaders without direct authority and facilitate executive workshops and strategic planning sessions.
• Partner with Product Management, Engineering, Finance, Operations, Customer Success, and Sales.

Benefits

• Medical, dental, and vision benefits available the first month after hire.
• Automatic enrollment into a 401(k) plan, subject to eligibility requirements.
• Company-wide virtual fitness classes.
• Robust PTO including major holidays, vacation, sick, personal, and volunteer time.
• Employee discounts with major providers, including wireless, gym, and car rental providers.
• Philanthropic support with local and national organizations.
• Company-issued equipment and remote access.
• Formal, hands-on training.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior