Senior Director, Operational Excellence Manager

Corpay • Nashville, TN

2d

About The Position

Corpay is hiring a Senior Director, Operational Excellence Manager within its Corpay Payables organization. This player-coach role manages a team of operational excellence professionals and leads enterprise-wide initiatives to simplify operations, improve customer experience, accelerate business growth, and realize the value of automation and artificial intelligence. The position combines operational excellence expertise with digital transformation, Lean Six Sigma, AI-enabled process optimization, and organizational change. The successful candidate will navigate ambiguity, influence across organizational boundaries, and deliver sustainable improvements in revenue, costs, speed to market, and performance. The role reports to the VP, Operational Excellence and collaborates with Operations, Product Management, Technology, Finance, Sales, and Customer Success.

The Senior Director leads strategic transformation and process improvement initiatives, identifies and develops AI and automation opportunities, plans operational readiness and change adoption, establishes performance measures and executive reporting, and guides cross-functional work from strategy through implementation. Corpay provides company-issued equipment and remote access, along with formal, hands-on training.

Requirements

• Bachelor's degree in Business, Engineering, Operations Management, or a related field.
• Lean Six Sigma Black Belt certification.
• 12 or more years of experience leading enterprise operational excellence, business transformation, or continuous improvement initiatives.
• Demonstrated experience applying AI, Generative AI, or intelligent automation to improve operational performance, enhance productivity, and deliver measurable business outcomes.
• Experience with one or more of the following: Generative AI tools; AI-assisted business process redesign; intelligent workflow automation; AI productivity tools; AI prompt engineering; or digital transformation initiatives.
• Demonstrated success leading large cross-functional initiatives from strategy through implementation.
• Experience delivering measurable outcomes such as cost reduction, revenue acceleration, productivity improvements, or customer experience enhancements.
• Strong executive communication and presentation skills.
• Advanced analytical and problem-solving capabilities.
• Experience building business cases supported by financial analysis and operational metrics.

Nice To Haves

• Experience with enterprise AI platforms such as ChatGPT Enterprise, Microsoft Copilot, Salesforce Agentforce, or similar, and ability to identify and implement operational AI use cases.
• Experience with process mining, Robotic Process Automation (RPA), workflow automation platforms, the Salesforce ecosystem, or Business Intelligence tools such as Power BI or Tableau.
• PMP certification.
• Master's degree, such as an MBA or related field.
• Experience in Financial Services, Payments, SaaS, or FinTech.
• Knowledge of Operational Readiness methodologies.
• Experience with customer experience transformation initiatives.

Responsibilities

• Manage a team of operational excellence professionals while serving as a player coach.
• Lead strategic operational transformation initiatives across multiple business functions.
• Partner with executive leadership to identify opportunities to improve revenue, reduce costs, enhance customer experience, and increase operational scalability.
• Serve as an internal consultant, providing recommendations supported by data, financial analysis, and business cases.
• Conduct discovery workshops, value stream mapping, and current-state assessments.
• Lead Lean Six Sigma initiatives to eliminate waste, improve quality, and reduce operational complexity.
• Establish future-state operating models that enable sustainable growth.
• Identify opportunities to use AI, intelligent automation, workflow technologies, and digital capabilities to improve operational performance.
• Develop business cases for AI investments, including expected ROI and productivity improvements.
• Evaluate emerging technologies and recommend scalable solutions.
• Champion responsible AI adoption and establish best practices across operational teams.
• Lead operational readiness planning for strategic initiatives.
• Develop implementation strategies, communications, training plans, and adoption metrics.
• Partner with business leaders to support successful deployment and long-term sustainability.
• Establish baseline metrics and define measurable success criteria.
• Design executive dashboards and KPI reporting.
• Analyze operational trends and identify continuous improvement opportunities.
• Measure post-implementation results to validate business outcomes.
• Influence senior leaders without direct authority and facilitate executive workshops and strategic planning sessions.
• Partner with Product Management, Engineering, Finance, Operations, Customer Success, and Sales.

Benefits

• Medical, dental, and vision benefits available the first month after hire.
• Automatic enrollment into the 401k plan, subject to eligibility requirements.
• Company-wide virtual fitness classes.
• PTO including major holidays, vacation, sick, personal, and volunteer time.
• Employee discounts with major providers, including wireless, gym, and car rental providers.
• Philanthropic support with local and national organizations.
• Company-issued equipment and remote access.
• Formal, hands-on training.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior