Senior GIS Specialist
About The Position
Mano Lani LLC is seeking an experienced Computer User Support Specialist to provide advanced technical support for GIS applications, business systems, and related technology. The position serves as a senior resource for troubleshooting complex user issues, coordinating technical activities, and helping project teams implement and support technology solutions. The ideal candidate combines strong technical knowledge with excellent customer service and effective communication with technical and non-technical users. Work may involve sitting or standing for extended periods, typing, and reading from a computer screen. The position may require bending, reaching, kneeling, walking moderate to long distances, and lifting up to 25 pounds. Mano Lani LLC reserves the right to change or modify job duties and assignments; functions and qualifications may vary depending on business needs.
Requirements
- Bachelor of Science degree in Information Technology, Computer Science, GIS, Information Systems, or a related field.
- Significant experience providing technical or application support.
- Strong troubleshooting and problem-solving skills.
- Experience supporting GIS or other enterprise applications.
- Strong communication and customer service skills.
- Ability to meet applicable client access requirements.
Nice To Haves
- Advanced experience with Esri ArcGIS applications.
- Experience supporting GIS databases or enterprise GIS environments.
- Previous experience serving as a technical lead or subject matter expert.
- Experience developing technical documentation and user procedures.
- Experience working with government or large enterprise customers.
Responsibilities
- Provide advanced technical support for GIS applications, databases, and related systems.
- Troubleshoot software, configuration, access, data, and user issues.
- Provide technical guidance to users and project team members.
- Coordinate technical activities and help ensure project requirements are completed on schedule.
- Assist with software upgrades, system changes, and application implementations.
- Develop user guides, troubleshooting procedures, and technical documentation.
- Work with system administrators, developers, analysts, and client stakeholders to resolve issues.
- Provide guidance and mentoring to other support personnel as needed.
Benefits
- Liberal vacation plan.
- Matching retirement program.
- Competitive salaries commensurate with skills and experience.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
