Senior Genesys Cloud PS Consultant (Genesys AI experience)

Miratech

9d

About The Position

Miratech is seeking a Senior Genesys Cloud PS Consultant with Genesys AI experience to support enterprise clients in evaluating, designing, and validating AI-powered contact center solutions built on Genesys Cloud CX. The position combines business consulting, platform expertise, and hands-on technical validation. The consultant works with business stakeholders, contact center operations, and technical teams to translate business requirements into practical Genesys Cloud AI solutions, assess platform capabilities and limitations, and provide evidence-based recommendations.

Requirements

• At least 7 years of experience in enterprise technology consulting, solution consulting, or contact center transformation.
• Hands-on experience with Genesys Cloud CX, including platform configuration and solution implementation, such as knowledge bases, Architect, bot flows, or Data Actions.
• Practical experience with Genesys Cloud AI capabilities.
• Understanding of how knowledge quality affects AI outcomes, including knowledge surfacing, semantic search, interaction summarization, agent assistance, and virtual agents.
• Ability to translate business requirements into solution designs and validate recommendations through configuration, testing, or proof of concept.
• Strong analytical, communication, and stakeholder management skills, including the ability to present technical recommendations to business and technical audiences.
• Eligibility to obtain and maintain a Government of Canada security clearance.

Nice To Haves

• Experience with AI licensing, consumption models, implementation costs, and total cost of ownership.
• Certification in a recognized knowledge management or service management framework, such as KCS, KMI, or ITIL, or Lean Six Sigma.
• Bilingual English/French proficiency.

Responsibilities

• Lead discovery workshops and gather, document, and prioritize business requirements with stakeholders and contact center teams.
• Assess Genesys Cloud AI capabilities against business requirements and identify platform limitations, configuration options, and integration gaps.
• Design AI-powered contact center solutions covering knowledge management, knowledge surfacing, agent assistance, interaction summarization, and virtual agents.
• Configure and test Genesys Cloud features, build prototypes and proof of concepts, and validate the technical feasibility of proposed solutions.
• Evaluate technical architecture and integration options between Genesys Cloud AI, enterprise knowledge repositories, and internal applications.
• Assess implementation effort, licensing, AI consumption, integration costs, and ongoing operational requirements.
• Prepare solution assessments and recommendations, document findings and risks, and present outcomes to business and technical stakeholders.

Benefits

• Comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
• Professional development opportunities, including certification programs, mentorship and talent investment programs, and internal mobility opportunities.
• Internship opportunities.
• Collaboration on impactful projects for top global clients.
• Inclusive and supportive multicultural work environment with open communication and regular team-building company social events.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed