Sr Engineer, Software Engineer - Genesys Cloud
About The Position
Nationwide is hiring a Senior Software Engineer to support the Lords of the Ring team within the CSS BSA Contact Center organization. The team uses Genesys Cloud, a cloud-based customer experience platform, to deliver contact center solutions. This role performs both build and run activities, including designing, developing, implementing, maintaining, and operationally supporting contact center solutions. It collaborates with technical and business teams to deliver reliable, scalable, high-performing customer service platforms. The engineer provides technology solutions to business partners by creating software applications or modifying and supporting packaged or custom-built applications. Work includes analyzing, coding, configuring, testing, debugging, documenting, and maintaining applications. The role applies secure engineering and DevSecOps practices throughout the delivery lifecycle and proactively manages priorities, deadlines, and deliverables.
Requirements
- Two or more years of software engineering, analysis, or related technology experience.
- Proficiency in one or more programming languages such as Java, C++, Python, or JavaScript.
- Knowledge of the software development lifecycle.
- Ability to tackle moderately complex business and development problems.
- Ability to thrive in a team environment.
- Hands-on experience with Genesys Cloud and familiarity with Harness, GitHub, Splunk, and Cyara are stated for candidates.
Nice To Haves
- Undergraduate studies in computer science, management information systems, or another related degree are preferred; technology experience or non-traditional technology certificates can substitute for an undergraduate degree.
- Knowledge of the insurance or financial services industry.
Responsibilities
- Analyze solutions and develop, test, debug, document, and deploy software according to standards and best practices.
- Apply secure software and systems engineering practices throughout the delivery lifecycle to protect data and technology solutions from threats and vulnerabilities.
- Use DevSecOps practices, tooling, and techniques.
- Design, develop, implement, maintain, and provide operational support for contact center solutions.
- Collaborate with technical and business teams to ensure reliable, scalable, and high-performing customer service platforms.
- Drive continuous improvement and learning through ongoing training, practice, and innovation.
- Manage project priorities, deadlines, and deliverables proactively.
- May perform other responsibilities as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short- and long-term disability coverage
- Paid time off, with newly hired associates receiving a minimum of 18 days per full calendar year, prorated quarterly based on hire date
- Nine paid holidays
- Eight hours of Lifetime paid time off
- Eight hours of Unity Day paid time off
- 401(k) with company match
- Company-paid pension plan
- Business casual attire
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
